Contract Case Processing Manager (Remote - Texas)

About the Role

As a key member of the team, the Case Processing Manager will work in a fast-paced environment, prioritizing multiple tasks and adapting to changing circumstances. The firm's commitment to client care and attentiveness demands a high level of empathy, critical thinking, and problem-solving skills. The ideal candidate will be a team player with excellent oral and written communication skills, able to navigate multiple software applications, including Excel.

The Case Processing Manager will report to the management team and will be responsible for providing regular updates on the team's performance. This role offers a unique opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of their clients.

What You Will Do

• Aid in client onboarding and work to continue to increase the level of care provided to clients throughout the life of their cases
• Assist in client communications to ensure a seamless process
• Work closely with management to determine the anticipated value of client claims
• Help resolve filed cases and communicate closely with clients throughout the process
• Update reports that reflect the overall performance and regularly report the team's performance to management
• Develop and negotiate on behalf of clients to ensure optimal returns
• Collaborate with the team to identify areas for improvement and implement changes
• Maintain accurate and up-to-date records of client interactions and case progress
• Provide exceptional customer service to clients, responding promptly to their inquiries and concerns

What We Are Looking For

• High school diploma or GED required; college degree preferred
• Ability to communicate effectively with clients and team members
• Excellent oral and written communication skills
• Ability to adapt to an ever-changing environment and handle multiple priorities
• Strong critical-thinking and problem-solving skills
• Ability to type at least 50 WPM with excellent writing skills
• Experience working with multiple software applications, including Excel
• Reliable and dependable with a strong work ethic
• Ability to work in a team environment and collaborate with colleagues

Nice to Have

• Experience working in a law firm or similar environment
• Knowledge of client onboarding and claims resolution processes
• Familiarity with legal terminology and procedures
• Certification in a related field, such as paralegal studies

Benefits and Perks

• Competitive hourly rate
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan and paid time off
• Paid holidays and flexible scheduling
• Remote work arrangement with the option to work from home
• Access to cutting-edge technology and software applications
• Ongoing training and support to ensure success in the role

• Develop a strong understanding of the firm's mission and values to demonstrate your commitment to the role and the company.
• Highlight your Excel expertise and experience working with multiple software applications in your resume and cover letter.
• Prepare to discuss your critical-thinking and problem-solving skills, as well as your ability to adapt to changing circumstances.
• Emphasize your excellent communication and customer service skills, providing examples of times when you have provided exceptional care to clients or customers.
• Research the firm's approach to client onboarding and claims resolution to demonstrate your knowledge and interest in the role.
• Be prepared to discuss your experience working in a team environment and collaborating with colleagues to achieve common goals.
• Consider creating a portfolio or examples of your work to showcase your skills and experience in case processing and client care.