Case Processing Manager (Remote - Texas)

## About the Role As a Case Processing Manager at Sneed|Mitchell LLP, you will be an integral part of the team responsible for delivering exceptional client experiences. Your primary focus will be on managing client onboarding, ensuring effective communication, and providing critical support throughout the case lifecycle. You will work closely with leadership and insurance carriers to resolve cases efficiently and negotiate on behalf of clients to achieve optimal outcomes.

The role of a Case Processing Manager is multifaceted, requiring a unique blend of technical, business, and interpersonal skills. You will be responsible for analyzing complex data, identifying trends, and developing strategies to improve case processing efficiency. Your ability to communicate effectively with clients, colleagues, and stakeholders will be crucial in building trust, resolving issues, and driving business growth.

Sneed|Mitchell LLP is a personal injury law firm dedicated to protecting the rights of individuals and families. With a strong commitment to delivering exceptional client experiences, the firm has established itself as a leader in the legal services market. As a Case Processing Manager, you will be part of a dynamic team that values innovation, teamwork, and continuous improvement.

## What You Will Do - Manage client onboarding, ensuring a seamless and personalized experience for each client - Develop and maintain effective relationships with clients, insurance carriers, and other stakeholders - Analyze complex data to identify trends, opportunities, and challenges in case processing - Collaborate with leadership to determine the anticipated value of client claims and negotiate on behalf of clients - Communicate closely with clients throughout the case lifecycle, providing regular updates and support - Update reports to reflect overall performance and provide insights to management - Work closely with the management team to develop and implement process improvements - Assist in resolving filed cases and communicating with clients throughout the process - Schedule appointments for investigators and accept inbound and outbound calls - Obtain signed retainers via email or text after providing free consultations

## What We Are Looking For - High school diploma or GED required; college degree preferred - Ability to communicate effectively with clients and stakeholders - Experience working in a fast-paced environment with multiple priorities - Excellent oral and written communication skills, with an outgoing personality - Ability to multitask, learn quickly, and adapt to changing circumstances - Reliable and dependable, with excellent comprehension and critical-thinking skills - Ability to type at least 50 words per minute with excellent writing skills - Proficiency in Microsoft Excel and other software applications - Strong attention to detail and ability to navigate multiple software applications

## Nice to Have - Experience working in the legal services industry or a related field - Knowledge of case management software and other relevant tools - Certification in a related field, such as legal assisting or paralegal studies - Bilingual or multilingual skills, with the ability to communicate effectively with diverse client groups

## Benefits and Perks - Competitive hourly rate - Medical, dental, and vision insurance - 401(k) plan and paid time off - Paid holidays and opportunities for professional growth and development - Remote work arrangement with flexible scheduling options - Access to cutting-edge technology and software applications - Collaborative and dynamic work environment with a commitment to teamwork and innovation

- Develop a strong understanding of case management principles and practices to stand out in your application.

• Highlight your excellent communication and interpersonal skills, as these are crucial in building trust with clients and stakeholders.
• Be prepared to provide examples of your experience working in fast-paced environments with multiple priorities.
• Familiarize yourself with Microsoft Excel and other software applications to demonstrate your technical skills.
• Show enthusiasm and a willingness to learn and adapt to changing circumstances, as this is a dynamic and growing industry.
• Research the company culture and values to understand the firm's commitment to delivering exceptional client experiences and its reputation in the market.
• Prepare to discuss your experience working with diverse client groups and your ability to communicate effectively with individuals from various backgrounds.