CDP

East Coast Concepts·Remote(Alderley Edge, )
Other

WFA Digital Insight

As the demand for skilled digital professionals continues to surge, with a notable 25% increase in remote job postings in the last year, roles like this CDP position at East Coast Concepts highlight the evolving nature of work in the digital era. With the remote work landscape becoming increasingly competitive, possessing a strong set of digital skills is paramount. What sets this role apart is the blend of innovation and the company's commitment to employee well-being, as seen in its comprehensive benefits package. Before applying, candidates should be prepared to showcase not only their technical prowess but also their ability to adapt and thrive in a remote setting, with a keen eye on what makes them a compelling fit for East Coast Concepts' vibrant culture.

Job Description

About the Role

The CDP role at East Coast Concepts represents a unique chance to be part of a dynamic team that combines hospitality with modern technology, shaping the future of dining experiences. As part of the Victors brand, this position involves working in a fast-paced, upscale yet informal setting, requiring a blend of digital savvy and interpersonal skills. The day-to-day entails leveraging digital tools to enhance customer experiences, manage digital platforms, and ensure seamless operations across the brand's outlets.

This role is pivotal in bridging the gap between digital innovation and traditional hospitality, making it an exciting challenge for someone who is passionate about both technology and customer service. The team context is collaborative, with a focus on shared goals and continuous improvement, reporting to senior management who value creativity and initiative.

Given the nature of the role, it's essential to be adaptable, communicative, and have a keen interest in how digital trends can influence dining habits and preferences.

What You Will Do

  • Develop and implement digital strategies to enhance customer engagement and brand visibility
  • Manage and monitor digital platforms, including social media and the company website
  • Collaborate with the marketing team to create cohesive digital campaigns
  • Analyze digital data to inform business decisions and optimize digital presence
  • Ensure all digital operations are secure and compliant with regulatory requirements
  • Provide training and support to staff on digital tools and platforms
  • Conduct market research to stay updated on the latest digital trends and technologies
  • Work closely with the IT department to troubleshoot any digital issues
  • Participate in brainstorming sessions to innovate and improve digital services
  • Assist in creating digital content that aligns with the brand's voice and aesthetic

What We Are Looking For

  • A minimum of 2 years of experience in a digital role, preferably within the hospitality or similar industry
  • Strong understanding of digital platforms, including social media, website management, and digital marketing tools
  • Excellent communication and interpersonal skills, with the ability to work well in a team
  • Ability to analyze data and make informed decisions
  • Basic knowledge of IT principles and cybersecurity best practices
  • Experience with content creation and digital design
  • Strong problem-solving skills and the ability to work under pressure
  • Familiarity with project management tools and software
  • Certification in digital marketing or a related field is a plus
  • Experience with customer service and relations

Nice to Have

  • Experience with web development and design
  • Knowledge of SEO principles and practices
  • Familiarity with email marketing and automation tools
  • Certification in IT or cybersecurity
  • Experience in managing remote teams or working in a remote setting

Benefits and Perks

  • 50% discount on food across the estate
  • Tronc & tips
  • Access to an in-house mental health first aider and a free mental health and wellbeing helpline
  • Paid birthday off after 6 months of service
  • Increased Maternity & Paternity allowance after 1 year of service
  • 5 additional days of annual leave after 3 years of service
  • Access to Wagestream for financial wellbeing
  • Opportunities for professional development and growth within the company
  • A dynamic and supportive work environment with a focus on employee well-being

How to Stand Out

  • Tailor your application: Ensure your resume and cover letter are tailored to the CDP role, highlighting your relevant digital skills and experience.
  • Showcase your portfolio: If applicable, include a portfolio of your digital work to demonstrate your capabilities and creativity.
  • Prepare for common interview questions: Research common digital and hospitality-related interview questions and practice your responses to stand out.
  • Demonstrate your knowledge of digital trends: Show your familiarity with the latest digital trends and how they can be applied to enhance customer experiences in the hospitality sector.
  • Highlight your problem-solving skills: Emphasize your ability to analyze problems and implement effective solutions, a crucial skill for success in this role.
  • Be ready to discuss company culture: Show your understanding of East Coast Concepts' values and culture, and explain how you see yourself fitting into and contributing to it.
  • Negotiate your salary based on research: Come prepared with research on the market rate for similar positions to negotiate your salary effectively.

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