Central Operations Support Executive (PwD)

About the Role

The role is critical to the success of the organization, as it directly impacts the customer experience and seller performance. The ideal candidate will have a keen eye for detail, excellent analytical skills, and the ability to work collaboratively with various stakeholders.

The team supports both inbound and outbound operations via voice and non-voice channels, requiring the candidate to be adaptable and flexible in their approach. As a remote role, the candidate will be expected to work independently, with minimal supervision, and be willing to work on weekends and in shifts.

What You Will Do

• Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence to norms and practices
• Devise and deploy Standard Operating Procedures (SOPs), analyze data, and propose features and processes that focus on improving the seller experience
• Identify patterns and disruptions in data, and scrutinize details to foresee implications
• Collaborate with stakeholders to resolve issues and improve processes
• Analyze data to identify trends and areas for improvement
• Develop and implement process improvements to increase efficiency and effectiveness
• Provide support to field executives and sellers to ensure seamless operations
• Work closely with internal teams to ensure alignment and effective communication

What We Are Looking For

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics
• Experience with Excel and data analysis
• Experience with SQL (desirable)
• 6 months to 2 years of experience in a related field
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to work on weekends and in shifts
• Strong attention to detail and ability to scrutinize data

Nice to Have

• Experience in a similar role or industry
• Knowledge of customer experience principles and practices
• Familiarity with process improvement methodologies
• Certification in data analysis or a related field

Benefits and Perks

• Opportunity to work with a dynamic and growing organization
• Competitive salary and benefits package
• Remote work arrangement with flexible hours
• Professional development and growth opportunities
• Access to cutting-edge tools and technologies
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

• Tip: Highlight your experience with data analysis and Excel in your application, as these are key requirements for the role.
• To stand out, emphasize your ability to identify patterns and disruptions in data, and provide examples of process improvements you've implemented in previous roles.
• Be prepared to discuss your experience working with stakeholders and your ability to communicate effectively with various teams.
• When preparing for the interview, review common data analysis and problem-solving exercises, and be ready to walk the interviewer through your thought process.
• If you have experience with SQL, be sure to highlight this in your application and during the interview, as it is a desirable skill for the role.
• Consider creating a portfolio or examples of your work to demonstrate your analytical and problem-solving skills.