Certified Pharmacy Technician - Remote US (Any city, OH, US, 99999)

About the Role

The pharmacy operations team at Gainwell is a fast-paced and high-volume environment that requires strong organizational skills, a keen eye for detail, and a commitment to delivering exceptional customer service. You will be working closely with a team of experienced pharmacy professionals, including pharmacists, pharmacy technicians, and customer service representatives. Your ability to work effectively in a team environment, think critically, and solve problems will be essential in this role.

In this role, you will have the opportunity to work on a wide range of projects and initiatives, from processing pharmacy claims and prior authorizations to resolving complex customer issues and improving operational efficiency. You will be expected to stay up-to-date with industry developments, including changes to regulations, new medications, and emerging trends in pharmacy practice.

What You Will Do

• Respond to pharmacy-related inquiries from members, providers, and pharmacies via phone, email, or other communication channels
• Research and resolve pharmacy claims, eligibility, coverage, and medication-related concerns in a timely and efficient manner
• Review, document, and process pharmacy transactions and requests in accordance with client, regulatory, and operational guidelines
• Utilize multiple systems and resources to accurately investigate issues, provide resolutions, and maintain complete documentation
• Collaborate with internal teams, healthcare professionals, and external stakeholders to support quality service delivery and member satisfaction
• Provide education and support to members, providers, and pharmacies on pharmacy-related topics, including medication therapy management and disease management programs
• Identify opportunities for process improvements and implement changes to increase efficiency and reduce costs
• Develop and maintain relationships with key stakeholders, including pharmacists, physicians, and other healthcare professionals
• Stay up-to-date with industry developments, including changes to regulations, new medications, and emerging trends in pharmacy practice
• Participate in training and professional development opportunities to expand pharmacy, healthcare, and customer service knowledge

What We Are Looking For

• Active Certified Pharmacy Technician (CPhT) certification
• Active Pharmacy Technician registration with a State Board of Pharmacy, where applicable
• Experience supporting pharmacy operations, prior authorizations, pharmacy claims, PBM services, managed care programs, specialty pharmacy, or healthcare customer service
• Strong customer service, communication, and problem-solving skills with the ability to work effectively in a fast-paced, high-volume environment
• Proficiency using pharmacy systems, multiple computer applications, and documentation tools while maintaining accuracy and attention to detail
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box

Nice to Have

• Experience with electronic health records (EHRs) and pharmacy management systems
• Knowledge of medication therapy management and disease management programs
• Certification in a specialized area of pharmacy practice, such as immunization or medication therapy management
• Experience working in a call center or customer service environment
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations

Benefits and Perks

• Competitive salary and benefits package, including medical, dental, vision, and 401(k) with company match
• Flexible paid time off and paid holidays, with the ability to recharge and pursue your passions outside of work
• Opportunities for professional growth and development, including training and education programs
• Remote work environment, with the ability to work from anywhere and maintain a healthy work-life balance
• Comprehensive wellness programs, including mental health support and employee assistance programs
• Access to cutting-edge technology and resources, including the latest pharmacy management systems and electronic health records
• Recognition and reward programs, including bonuses and incentives for exceptional performance
• A dynamic and supportive work environment, with a team of experienced pharmacy professionals who are passionate about delivering exceptional patient care

• Make sure to highlight your customer service skills and experience working in a fast-paced environment, as these are essential for success in this role.
• Be prepared to discuss your experience with pharmacy systems and technology, including electronic health records and pharmacy management systems.
• Show enthusiasm and passion for the field of pharmacy and healthcare, and be prepared to discuss your long-term career goals and aspirations.
• Consider obtaining specialized certifications, such as immunization or medication therapy management, to increase your competitiveness and versatility as a pharmacy technician.
• Practice your problem-solving skills and be prepared to provide examples of times when you had to think critically and outside the box to resolve complex issues.
• Be prepared to discuss your experience working in a team environment and your ability to collaborate with others to achieve common goals.
• Consider reaching out to current or former employees to learn more about the company culture and what it's like to work at Gainwell.