Channel Partner Specialist

About the Role

As a key member of the team, the Channel Partner Specialist will be responsible for maintaining positive working relationships with partners, assisting with partner communications, and supporting the onboarding of new partners. This includes documentation, portal access, training coordination, and internal setup tasks. The ideal candidate will have a strong understanding of sales operations, excellent communication skills, and the ability to work in a team-oriented environment.

Sparklight Enterprise values its associates and is committed to providing a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. This role offers the opportunity to be part of a company that prioritizes its associates and the communities it serves.

What You Will Do

• Serve as the primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.
• Support the onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.
• Maintain positive working relationships with partners to promote engagement and satisfaction.
• Assist with partner communications related to promotions, updates, and program initiatives.
• Track partner-submitted opportunities from order submission through installation and billing.
• Coordinate with internal teams to support timely order completion and provide proactive updates to partners regarding milestones, delays, and completion timelines.
• Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.
• Create and maintain standard reports and dashboards for leadership and sales teams.
• Support user access, data cleanup, and system accuracy.
• Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.
• Support sales teams with lead-to-quote coordination and internal follow-up.
• Monitor activity trends that may impact customer service or sales productivity.
• Track partner commissions and assist in validating payout accuracy.
• Coordinate with finance teams regarding payment status and commission inquiries.
• Maintain organized records of agreements, commission schedules, and supporting documentation.
• Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.
• Help track leads and follow-up actions resulting from events.
• Support updates to partner-facing materials and internal documentation.

What We Are Looking For

• 3+ years of experience in sales support, sales operations, channel support, customer operations, or telecommunications.
• Experience working with indirect sales channels, brokers, agents, or partner programs preferred.
• Proficiency with Salesforce CRM, Microsoft Excel, and reporting systems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service mindset and ability to manage multiple priorities.
• Ability to work cross-functionally in a team-oriented environment.
• Committed to valuing each customer and working hard to keep their business and support communities.
• Helpful in delivering support in the ways that are most useful to customers and addressing their needs with expertise, respect, and empathy.
• Proactive in understanding what customers need and actively working to make their relationship with the company seamless, easy, and rewarding.

Nice to Have

• Experience with data analysis and insights to inform sales strategies.
• Knowledge of the telecommunications industry and its trends.
• Certification in Salesforce or a related field.
• Experience with event planning and management.
• Familiarity with marketing automation platforms.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a company that prioritizes its associates and the communities it serves.
• Flexible and remote work options.
• Professional development and growth opportunities.
• Access to the latest tools and technologies in the industry.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.
• Comprehensive health and wellness programs.
• Generous paid time off and holiday policy.

• Develop a strong understanding of Salesforce and Excel to effectively manage partner relationships and sales data.
• Showcase your ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Highlight your excellent communication skills, both written and verbal, to demonstrate your capability to work with partners and internal teams effectively.
• Be prepared to discuss your experience with sales operations, channel support, or customer operations, and how you can apply that experience to this role.
• Emphasize your proactive approach to understanding customer needs and making their relationship with the company seamless and rewarding.
• Consider creating a portfolio that demonstrates your skills in data analysis, sales strategy, and partner management to stand out in your application.
• Research Sparklight Enterprise's values and mission to understand the company culture and show your alignment with its goals during the interview process.