Chief of Staff

About the Role

The ideal candidate will have a deep understanding of the healthcare industry, including payer operations, Medicaid managed care, and value-based contracting. They will be a seasoned leader with experience in operations, strategy, or healthcare administration, and a proven track record of building and overseeing functions.

Malama Health is committed to improving healthcare outcomes for underserved communities, and the Chief of Staff will be instrumental in driving this mission forward. The company's Care Navigators and doulas work tirelessly to provide presence, confidence, and calm to moms in need, and the Chief of Staff will be responsible for ensuring that the organization has the operational framework in place to support this critical work.

What You Will Do

• Oversee finance and accounting functions, including serving as the management layer above the fractional finance team
• Manage the relationship with the fractional CFO and hold the function accountable to deliverables
• Oversee HR services, including managing the relationship with the HR services provider and ensuring payroll, benefits administration, and compliance are running smoothly
• Own team operations, including serving as the point of contact for expense policy, offsite logistics, budget questions, and day-to-day operational matters
• Support executive bandwidth by shielding the CEO's time from operational and administrative workstreams
• Prepare briefings and follow-up documentation for high-priority external meetings
• Own state credentialing and provider enrollment, including overseeing the credentialing team and ensuring deadlines are met
• Lead market activation, including coordinating across clinical, legal, and BD to remove blockers and keep go-live timelines on track
• Drive payer readiness, including producing briefings, readiness assessments, and market entry playbooks
• Build for replication, including ensuring every market entry produces a playbook that makes the next one faster

What We Are Looking For

• 7+ years of experience in operations, chief of staff, strategy, or healthcare administration
• Demonstrated experience in payer operations, Medicaid managed care, or value-based contracting
• Experience managing or overseeing finance functions, including holding a controller, AP/AR team, or fractional CFO accountable to deliverables
• Experience overseeing HR services or people operations, including vendor management, compliance, and employee relations
• Experience navigating multi-state regulatory or licensing environments in healthcare
• Exceptional judgment and problem-solving skills, with the ability to balance multiple priorities and deadlines
• Strong communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners
• Proficiency in Excel and other Microsoft Office applications

Nice to Have

• Experience working in a startup or high-growth environment
• Knowledge of healthcare policy and regulation, including Medicaid and Medicare
• Experience with project management tools and software, such as Asana or Trello
• Certification in a relevant field, such as healthcare administration or operations management

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a mission-driven organization that is making a real difference in the lives of underserved communities
• Collaborative and dynamic work environment with a team of dedicated professionals
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options and flexible hours
• Access to cutting-edge technology and tools, including the latest software and equipment
• Recognition and reward for outstanding performance, including bonuses and promotions
• Comprehensive health insurance, including medical, dental, and vision coverage
• Generous paid time off, including vacation, sick leave, and holidays
• 401(k) or other retirement savings plan, including company matching contributions
• Employee wellness programs, including mental health support and wellness initiatives
• Social responsibility and community engagement programs, including volunteer opportunities and charitable giving

• Tip: Highlight your experience in payer operations, Medicaid managed care, and value-based contracting to stand out as a candidate.
• Tip: Showcase your proficiency in Excel and other Microsoft Office applications, as well as any project management tools or software you've used in the past.
• Tip: Be prepared to discuss your experience navigating complex regulatory environments and driving replication and efficiency in market expansion.
• Tip: Emphasize your ability to build strong relationships with internal stakeholders and external partners, and highlight any experience you have working in a startup or high-growth environment.
• Tip: Consider obtaining certification in a relevant field, such as healthcare administration or operations management, to demonstrate your expertise and commitment to the field.
• Tip: Research the company's mission and values, and be prepared to discuss how your own values and goals align with those of the organization.
• Tip: Be prepared to provide specific examples of your experience and skills, and to discuss your approach to problem-solving and decision-making in a fast-paced and dynamic environment.