Chief of Staff to Chief Administrative and People Officer

About the Role

The ideal candidate will thrive in a fast-paced environment, influencing through trust, clarity, and collaboration. With a strong background in consulting for HR organizations, the Chief of Staff will bring an AI-forward mindset to drive business outcomes.

What You Will Do

• Own the CAO office operating cadence, including agenda-setting, pre-reads, decision logs, action tracking, and follow-through.
• Run the People function Business Management System (BMS) and QBRs end-to-end, defining timelines, coordinating inputs, developing narratives, ensuring data integrity, and driving accountability for commitments.
• Develop executive- and Board-ready materials for People topics, such as workforce, org health, talent, engagement, and transformation.
• Support People strategy development and execution, translating strategy into plans, operating mechanisms, and measurable goals.
• Drive cross-functional alignment across HR COEs and HRBPs, ensuring consistent narrative, prioritization, and delivery.
• Partner with Finance to manage the budget, including programs and headcount, bringing analytical rigor and clear recommendations.
• Serve as a trusted thought partner to the CAO, bringing an outside-in perspective, providing bottom-up insights, and pressure-testing plans, communications, and stakeholder strategy.
• Establish operational rigor, improving processes, templates, and standards for planning, measurement, and executive communications across the People organization.
• Bring AI proficiency for productivity and quality, identifying high-value People use cases, standardizing workflows, and deploying tools that improve cycle time, insight quality, and operational efficiency.

What We Are Looking For

• Bachelor's degree required, with 10-15+ years of experience in strategic consulting, People/HR strategy & operations, business operations, or Chief of Staff roles.
• Demonstrated ability to run operating mechanisms, build People analytics and executive reporting, and deliver high-impact presentations for ELT/Board audiences.
• Strong fluency across core People domains, such as org design, workforce planning, and talent management.
• Experience supporting a CHRO/People executive and operating in a matrixed environment strongly preferred.
• High-energy, detail-obsessed, and highly organized, with a bias for action and execution.
• Ability to handle sensitive information with discretion, maintaining high judgment, integrity, and confidentiality.

Nice to Have

• Experience with AI-forward thinking and consulting for HR organizations.
• Knowledge of HR systems, such as Workday or BambooHR.
• Certification in HR or a related field, such as SHRM or HRCI.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading AI-native platform for Unified Customer Experience Management.
• Collaborative and dynamic work environment with a global team.
• Professional development and growth opportunities.
• Flexible remote work arrangements and stipend.
• Access to cutting-edge technology and tools.
• Recognition and reward for outstanding performance.

• When applying, highlight your experience in HR strategy, operations, and AI-driven solutions to stand out.
• Be prepared to discuss your approach to driving cross-functional alignment and operational rigor in a fast-paced environment.
• Showcase your ability to develop executive-ready materials and present complex information in a clear and concise manner.
• Demonstrate your understanding of the importance of data integrity and accountability in HR operations.
• Consider creating a portfolio that highlights your experience in HR consulting, strategy development, and execution.
• During interviews, ask about the company culture, opportunities for growth, and how the role contributes to the organization's overall mission.