Claim Specialist II - Property, PAVI E&S/Specialty

About the Role

The Property and Casualty team at Nationwide is dedicated to providing extraordinary care to its customers, and as a Claim Specialist II, you will be at the forefront of this effort. You will work closely with internal and external stakeholders, including vendors, insureds, and other claims professionals, to ensure that claims are handled efficiently and effectively.

What You Will Do

• Investigate and evaluate property damage claims to determine the extent of damage and coverage
• Negotiate and resolve claims in a fair and timely manner, ensuring compliance with company quality standards
• Manage the work and performance of vendors to achieve successful resolution of claims
• Build and maintain strong working relationships with insureds to gather and share pertinent information
• Provide timely and appropriate evaluation of claims to identify and manage reserves according to company standards
• Maintain current knowledge of all insurance lines, court decisions, and policy changes that may impact the claim function
• Attend seminars and training sessions to stay up-to-date on industry developments and best practices
• Collaborate with other claims professionals to share knowledge and best practices
• Identify areas for process improvement and implement changes to enhance the claims handling experience
• Develop and maintain a thorough understanding of insurance policies, including coverage and exclusions

What We Are Looking For

• Undergraduate degree preferred, with additional education in insurance or a related field a plus
• 2-3 years of property claims handling experience, with commercial claims property experience preferred
• Prior experience in multi-jurisdictional, E&S, or specialty lines a plus
• Familiarity with various types of insurance policies, including property and casualty
• Ability to communicate effectively with individuals and groups, both verbally and in writing
• Strong analytical and problem-solving skills, with the ability to evaluate complex claims and make sound decisions
• Ability to build and maintain open and trusting working relationships with insureds and other stakeholders
• Knowledge of commercial insurance and E&S or specialty insurance
• Familiarity with property damage estimating and insurance industry software

Nice to Have

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to manage multiple claims simultaneously
• Certification in a relevant field, such as insurance or claims handling
• Experience with claims management software and technology

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading insurance company and make a real impact on customers' lives
• Professional development and training opportunities to enhance your skills and knowledge
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and industry-leading software
• Recognition and reward programs to acknowledge your achievements and contributions
• Comprehensive health and wellness programs to support your physical and mental well-being
• Generous paid time off and holidays to recharge and relax

• Develop a strong understanding of insurance policies and coverage to effectively evaluate and resolve claims.
• Practice active listening and effective communication skills to build trust with insureds and other stakeholders.
• Stay organized and manage your time effectively to prioritize multiple claims and meet deadlines.
• Consider obtaining certifications or specialized training to enhance your skills and knowledge in claims handling.
• Prepare to showcase your analytical and problem-solving skills during the interview process, and be ready to provide specific examples of your experience and accomplishments.
• Research the company and the role to understand the company culture and expectations, and be prepared to ask informed questions during the interview.
• Be prepared to discuss your experience with claims management software and technology, and how you have used these tools to streamline processes and improve outcomes.