Client Billing Account Manager
WFA Digital Insight
As the demand for skilled billing account managers continues to grow, with a notable 27% increase in job postings over the last year, Natera's remote opportunity stands out. This role requires a unique blend of digital skills, communication expertise, and problem-solving abilities. With the shift towards remote work, professionals are seeking roles that offer flexibility and challenge. Natera, a leader in genetic testing, offers a chance to be part of a mission-driven company. Before applying, candidates should be aware of the need for strong analytical skills, excellent communication, and the ability to work independently in a remote setting.
Job Description
About the Role
The Client Billing Account Manager role at Natera is a critical position that involves building and maintaining strong relationships with clients and internal teams to ensure efficient revenue cycle management. This remote role requires a high level of organization, analytical skills, and the ability to communicate effectively with various stakeholders. As a key liaison, the account manager will work closely with sales, finance, and customer support teams to resolve billing issues, improve processes, and ensure timely payment.The day-to-day responsibilities of this role will include managing assigned client billing accounts, identifying and resolving issues, and following up on outstanding balances. The account manager will also collaborate with internal teams to ensure accurate and timely invoicing, and will provide weekly updates on outstanding balances and deliver monthly summary reports.
Natera is a global leader in cell-free DNA testing, dedicated to making personalized genetic testing and diagnostics part of the standard of care. The company's mission is to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. As a remote employee, you will be part of a highly dedicated team of professionals who care deeply about their work and each other.
What You Will Do
- Manage assigned client billing accounts by reviewing outstanding balances and identifying issues
- Communicate with clients via phone, email, and video conferencing to address unpaid invoices and resolve billing inquiries or disputes
- Collaborate with internal teams to resolve billing delays, missing data, and case rejections
- Build strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing
- Provide weekly updates on outstanding balances and deliver monthly summary reports with detailed notes for each past-due client
- Lead regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives
- Analyze billing trends, identify recurring issues, and implement targeted process improvements
- Ensure compliance with HIPAA and privacy regulations while working with protected health information
- Support revenue cycle initiatives by recommending optimized workflows and implementation strategies
- Perform other duties as assigned
What We Are Looking For
- 3+ years of experience in billing, accounting, or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently in a remote setting
- Strong organizational and time management skills
- Knowledge of HIPAA and privacy regulations
- Experience with electronic health records and billing systems
- Bachelor's degree in a related field, such as business, accounting, or healthcare administration
- Certification in medical billing or a related field (optional)
Nice to Have
- Experience with revenue cycle management software
- Knowledge of genetic testing and diagnostics
- Experience working in a remote team environment
- Certification in a related field, such as medical billing or healthcare administration
Benefits and Perks
- Competitive salary
- Comprehensive medical, dental, vision, life, and disability plans
- 401k benefits and commuter benefits
- Generous employee referral program
- Free testing and fertility care benefits for employees and their immediate families
- Pregnancy and baby bonding leave
- Remote work stipend and equipment reimbursement
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Stand Out
- To stand out in your application, highlight your experience with billing and accounting software, as well as your analytical and problem-solving skills.
- Be prepared to discuss your approach to building strong relationships with clients and internal teams, and how you handle conflicting priorities and tight deadlines.
- When negotiating salary, be sure to research the market rate for your role and experience level, and be prepared to discuss your expectations and requirements.
- In your portfolio, include examples of your work with billing and accounting software, as well as any relevant certifications or training.
- Be aware of the company's mission and values, and be prepared to discuss how your skills and experience align with them.
- When interviewing, be prepared to ask questions about the company culture, remote work environment, and opportunities for growth and development.
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