Client Enablement Manager
WFA Digital Insight
As the demand for digital transformation specialists continues to rise, with a 25% growth in 2025, professionals with expertise in AI, automation, and IT service management are in high demand. DXC Technology, a leading global IT services provider, is seeking a Client Enablement Manager to drive innovation and efficiency in their clients' operations. With the shift to remote work, this role offers a unique opportunity to work with a variety of clients and technologies, making it an exciting challenge for those looking to expand their skill set. Before applying, candidates should be aware of the importance of continuous learning and adaptation in this rapidly evolving field, as well as the need for strong communication and collaboration skills.
Job Description
About the Role
The Client Enablement Manager role at DXC Technology is a critical position that involves designing and deploying automated, low-touch support models to optimize IT workplace services for enterprise clients. This role is part of the company's Zero Touch Program, which aims to leverage AI, automation, and self-service technologies to reduce manual intervention, improve user experience, and lower operational costs. The successful candidate will have the opportunity to work with a variety of clients and technologies, making this role an exciting challenge for those looking to expand their skill set.As a Client Enablement Manager, you will be responsible for leading the end-to-end implementation of site support transformation initiatives, collaborating with cross-functional teams, and assessing current support models to define target-state architectures. Your expertise in AI, automation, and IT service management will be essential in driving innovation and efficiency in the clients' operations. You will also be responsible for program governance, KPI tracking, change management, and continuous improvement of automation strategies.
DXC Technology is committed to fostering an inclusive environment where everyone can thrive, and this role is no exception. As a remote position, you will have the flexibility to work from anywhere in the United States, making it an ideal opportunity for those looking for a better work-life balance.
What You Will Do
- Design and deploy automated, low-touch support models to optimize IT workplace services for enterprise clients
- Lead the end-to-end implementation of site support transformation initiatives
- Collaborate with cross-functional teams, including engineering, service delivery, and client stakeholders
- Assess current support models and define target-state architectures
- Develop and execute scalable solutions across multiple client environments
- Implement program governance, KPI tracking, and change management
- Continuously improve automation strategies to drive efficient, high-quality IT support delivery
- Work closely with clients to understand their needs and provide tailored solutions
- Stay up-to-date with industry trends and emerging technologies
What We Are Looking For
- 5+ years of experience in IT service management, automation, or a related field
- Strong understanding of AI, automation, and self-service technologies
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and problem-solving skills
- Experience with program governance, KPI tracking, and change management
- Knowledge of ITIL frameworks and best practices
- Bachelor's degree in Computer Science, Information Technology, or a related field
Nice to Have
- Experience with cloud-based technologies, such as AWS or Azure
- Knowledge of DevOps practices and tools, such as Jenkins or Docker
- Familiarity with agile methodologies, such as Scrum or Kanban
- Certification in ITIL or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a variety of clients and technologies
- Flexible work arrangement, including remote work options
- Access to training and development programs
- Recognition and reward programs
- Paid holidays and time off
- Comprehensive health and wellness programs
- Retirement savings plan and matching program
How to Stand Out
- Be prepared to provide specific examples of your experience with AI, automation, and IT service management.
- Highlight your ability to work in a fast-paced environment and adapt to changing priorities.
- Showcase your knowledge of ITIL frameworks and best practices.
- Emphasize your excellent communication and collaboration skills, and provide examples of successful team projects.
- Be ready to discuss your experience with program governance, KPI tracking, and change management.
- Research DXC Technology's company culture and values, and be prepared to explain why you are a good fit.
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