Client Engagement Director (US, Virtual, NOAM)
WFA Digital Insight
The shift to virtual events has accelerated demand for skilled professionals who can navigate the complexities of digital engagement. With a 25% growth in remote event planning, companies like BCD M&E are seeking experts who can foster lasting partnerships and drive business growth. As a Client Engagement Director, you'll be at the forefront of this trend, leveraging your skills in relationship-building, sales, and customer service to succeed. Before applying, consider your ability to work independently, think creatively, and communicate effectively in a remote setting.
Job Description
About the Role
The Client Engagement Director role at BCD M&E represents a unique opportunity to combine your passion for building relationships with your expertise in driving business growth. As a vital link between the company and its Event Solutions customers, you will play a key role in ensuring their success while achieving your personal revenue goals. Your day-to-day responsibilities will involve understanding customer needs, crafting tailored solutions, and guiding teams to meet client service expectations effectively.In this role, you will be working closely with cross-functional teams to deliver exceptional customer experiences and foster lasting partnerships. Your expertise will be instrumental in shaping unforgettable events and driving business growth. With a strong focus on customer satisfaction and revenue growth, you will be expected to think creatively, communicate effectively, and navigate the complexities of the digital events industry.
As a Client Engagement Director at BCD M&E, you will be part of a global team of professionals who share your passion for innovation, customer satisfaction, and business growth. With a culture that values people, passion, and purpose, you will have the opportunity to work in a flexible and dynamic environment that supports your growth and development.
What You Will Do
- Secure client relationships to implement new business, drive retention, and growth
- Understand customer needs and identify business opportunities
- Craft tailored solutions and proposals that align with profitability goals
- Guide teams to meet client service expectations effectively
- Build and maintain a pipeline of winning sales opportunities
- Develop and execute sales strategies to achieve revenue goals
- Collaborate with cross-functional teams to deliver exceptional customer experiences
- Analyze customer feedback and market trends to inform sales strategies
- Develop and maintain relationships with key decision-makers
- Identify and pursue new business opportunities
What We Are Looking For
- A background in Business Development, preferably in the Meetings & Events industry
- Strong verbal and written communication skills, including public speaking
- A knack for sales and customer relationship building
- Proficiency in Microsoft Office and CRM software
- A Bachelor's Degree or equivalent experience in the field
- Proven track record of driving business growth and revenue
- Experience in managing and guiding teams
- Strong problem-solving and analytical skills
- Ability to work independently in a remote setting
- Excellent time management and organizational skills
Nice to Have
- Experience with sales incentive plans and commission-based structures
- Familiarity with the digital events industry and its trends
- Certification in sales, marketing, or a related field
- Experience with project management tools and software
Benefits and Perks
- Competitive base salary plus sales incentive plan (commission)
- Flexible working environment with remote work options
- Opportunities for growth and development in a global company
- Comprehensive healthcare and retirement plans
- Continued education support and professional development
- Travel and hotel discounts for work-related travel
- Volunteer and sustainability opportunities
- Employee recognition program with rewards and bonuses
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- Develop a strong understanding of the digital events industry and its trends to stand out in your application.
- Showcase your ability to work independently and manage your time effectively in a remote setting.
- Highlight your experience with sales incentive plans and commission-based structures to demonstrate your knowledge of revenue-driven roles.
- Prepare examples of your success in building and maintaining client relationships to demonstrate your skills in customer relationship building.
- Research the company culture and values to understand how you can contribute to the team's success and growth.
- Emphasize your ability to think creatively and communicate effectively in a fast-paced and dynamic environment.
- Be prepared to discuss your experience with CRM software and Microsoft Office to demonstrate your technical skills.
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