Client Experience Project Administrator - Ent
WFA Digital Insight
The remote job market has seen a significant rise in demand for project administrators with expertise in client experience, with over 25% of companies seeking professionals who can bridge the gap between technology and customer needs. As the digital landscape continues to evolve, companies like Connection are at the forefront, offering innovative solutions and a work environment that values diversity and creativity. With the growth of remote work, professionals with strong organizational skills and attention to detail are in high demand. Before applying, candidates should consider their ability to work in a fast-paced environment, manage multiple stakeholders, and maintain precise records.
Job Description
About the Role
The Client Experience Project Administrator plays a pivotal role in ensuring seamless project execution and client satisfaction at Connection. This involves coordinating with various teams, including sales, project management, and clients, to deliver products and services efficiently. The administrator must be agile, flexible, and able to adapt to last-minute changes while maintaining open communication with all stakeholders. As a key member of the client experience team, this role is integral to the company's mission of guiding the connection between people and technology.The day-to-day activities of the Client Experience Project Administrator will involve organizing and coordinating product delivery, maintaining updates on timelines and project statuses, and preparing any required client reports. This role requires strong organizational skills, attention to detail, and the ability to work under pressure to meet deadlines. The administrator will also be responsible for ensuring that departmental processes comply with applicable controls, such as Sarbanes-Oxley.
Connection values a multitude of backgrounds, experiences, and perspectives, making its team stronger and unique. The company thrives on innovation, creativity, and a passion for helping others, which are essential qualities for anyone considering this role.
What You Will Do
- Serve as the direct contact between partners, project managers, sales teams, and clients to coordinate all business requirements.
- Manage inquiries and escalations in a timely and professional manner.
- Work closely with the project manager and client experience team to manage product needs, availability, and delivery.
- Coordinate all aspects of product delivery, including tracking, scheduling deliveries, and managing returns to partner warehouses.
- Engage, schedule, and follow up with service partners for project work.
- Collaborate with the client experience team and IAM on RMA and DOA products, coordinating order fulfillment for replacements.
- Validate data and coordinate the delivery of all required client reports.
- Prepare reporting by validating key data points and coordinate the delivery of all required client reports.
- Provide daily shipping reports for tracking, serial numbers, and asset tags as applicable.
- Provide weekly inventory reports with totals in the partner warehouse, including details on the status of products.
- Work with the enterprise sales team and distribution partners on order fulfillment and status updates for all client orders.
What We Are Looking For
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Proficiency in Excel and other Microsoft Office tools.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong attention to detail and ability to maintain precise records.
- Experience in project administration or a related field.
- Ability to maintain confidentiality and handle sensitive information.
Nice to Have
- Experience with project management software and tools.
- Knowledge of IT hardware, software, cloud solutions, and support services.
- Certification in project management or a related field.
Benefits and Perks
- Competitive compensation package.
- Comprehensive medical insurance.
- 401k plans with company match.
- Generous paid time off package, including vacation, sick time, wellness, and volunteer time off days.
- Access to free therapy visits, mental health coaching, and meditation resources.
- Opportunities for professional growth and development in a dynamic and innovative company.
How to Stand Out
- Ensure your resume and cover letter are tailored to the Client Experience Project Administrator role, highlighting your organizational skills and experience with Excel.
- Prepare examples of times when you had to adapt to last-minute changes in a project and how you maintained communication with stakeholders.
- Familiarize yourself with common project management tools and software to demonstrate your ability to learn and adapt to new systems.
- Emphasize your strong communication and interpersonal skills, as these are crucial for success in this role.
- Be ready to discuss your experience in managing multiple stakeholders and how you ensure that all parties are informed and satisfied.
- Consider creating a portfolio or examples of your work that demonstrate your attention to detail and ability to maintain precise records.
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