Client Itinerary Services Assistant

## About the Role As a Client Itinerary Services Assistant, you will play a vital role in ensuring that clients have a seamless and enjoyable travel experience. Your day-to-day tasks will involve coordinating travel arrangements, including flights, accommodations, and activities, as well as providing exceptional customer service to clients. You will work closely with a collaborative team to ensure that all aspects of the client's itinerary are well-planned and executed. The role requires a high level of organization, attention to detail, and excellent communication skills. You will be working in a fast-paced environment, where no two days are the same, and you will need to be able to think on your feet and adapt to changing circumstances. If you are a self-motivated and detail-oriented individual who is passionate about providing exceptional customer service, then this role could be an ideal fit for you. The company is committed to providing a supportive and dynamic work environment, where employees are encouraged to grow and develop their skills. As a remote team, you will have the flexibility to work from anywhere, and you will be provided with the necessary tools and training to excel in your role.

## What You Will Do - Coordinate travel arrangements, including flights, accommodations, and activities - Provide exceptional customer service to clients via phone, email, and other communication channels - Research and recommend travel options to clients based on their preferences and budget - Secure and verify reservations to ensure accuracy and attention to detail - Maintain accurate and up-to-date records of client information and travel arrangements - Assist with schedule updates, adjustments, and general service inquiries - Participate in training sessions to stay up-to-date with industry developments and best practices - Collaborate with the team to ensure seamless execution of travel arrangements - Develop and maintain relationships with clients and vendors to ensure exceptional service - Stay informed about industry trends and developments to continuously improve services

## What We Are Looking For - Strong written and verbal communication skills in English - Previous customer service experience, preferably in the travel industry - Ability to work independently and as part of a remote team - Reliable internet access and smartphone (computer is also highly recommended) - Ability to maintain confidentiality and handle sensitive client information - Strong organizational and time management skills - Ability to think critically and problem-solve - Familiarity with travel industry software and systems (desirable) - Authorization to work in the United States, United Kingdom, Mexico, Australia, or Spain

## Nice to Have - Experience with travel industry software, such as Sabre or Amadeus - Knowledge of foreign languages, particularly Spanish or French - Familiarity with online travel platforms and booking systems - Certification in travel and tourism, such as a Certified Travel Associate (CTA)

## Benefits and Perks - Fully remote capability, with flexible working hours - Ongoing training and learning resources to support career development - Supportive team setting, with regular virtual meetings and check-ins - Access to industry-leading travel software and systems - Opportunities for professional growth and advancement within the company - Competitive salary and benefits package (details available upon application) - Annual leave and holiday entitlement - Health and wellness programs, including mental health support - Remote work stipend to support home office setup and maintenance

- Tip: When applying, make sure to highlight your customer service experience and skills, as these are essential for success in this role.

• Ensure you have a reliable internet connection and a quiet, dedicated workspace to minimize distractions and maintain productivity.
• Familiarize yourself with travel industry software and systems, such as Sabre or Amadeus, to demonstrate your expertise and enthusiasm for the role.
• Prepare examples of times when you had to problem-solve and think critically in a fast-paced environment, as these skills are highly valued in this position.
• Research the company and its values to understand the company culture and how you can contribute to it.
• Be prepared to discuss your experience with travel arrangements and itinerary planning, and how you can apply these skills to this role.
• Tip: Ask about opportunities for professional growth and development during the interview, to demonstrate your commitment to your career and the company.