Client Manager, Physician Billing- Remote
WFA Digital Insight
The demand for skilled client managers in the healthcare sector has grown significantly, with a 25% increase in job openings over the past year. As the healthcare landscape continues to evolve, companies like Med-Metrix are looking for professionals who can navigate complex client relationships and drive revenue cycle performance. With a strong background in business and excellent communication skills, candidates can stand out in this competitive job market. Med-Metrix offers a unique opportunity to work with a leading healthcare company and make a real impact on patient care.
Job Description
About the Role
The Client Manager - Physician Billing is a critical role at Med-Metrix, responsible for ensuring client satisfaction and retention through superior customer service and operational transparency. As a key member of the team, you will work closely with clients, operations, and leadership to drive revenue cycle performance and exceed contractual obligations. With a strong focus on building effective relationships and identifying opportunities for growth, this role is perfect for a results-driven professional looking to make a real impact in the healthcare industry.The day-to-day responsibilities of this role will include managing client relationships, monitoring key metrics, and identifying areas for improvement. You will also be responsible for initiating and directing plans to improve client and internal profitability and performance. As a Client Manager, you will serve as the liaison between the client and operations, ensuring seamless communication and issue resolution.
What You Will Do
- Partner with the client executive and operational leaders to drive expected performance outcomes
- Monitor key metrics and other documentation to effectively manage client satisfaction and retention
- Initiate and direct plans to improve client and internal profitability and performance
- Follow up on client feedback and issues as necessary and initiate/tracks plans for improvement
- Serve as the liaison between the client and operations
- Identify process improvement or other efficiencies related to improving customer satisfaction
- Conduct periodic, typically monthly, reviews with clients
- Act as an escalation point for the client and operations
- Proactively manage and resolve customer issues
- Track progress and opportunities across internal and external teams
- Alert customers to any changing services
- Address issues openly and quickly
- Maintain relationships with key client contacts that fosters an environment to drive client performance and minimize attrition
What We Are Looking For
- Bachelor's degree in business or related field required
- Minimum of 5+ years of experience in physician revenue cycle, preferably with a large medical center practice
- Experience presenting or consulting to executive leadership
- Clinical and financial operations of large physician groups
- Provision of insight into data and reports
- Preparation of operational report outs for internal and/or external audiences
- Knowledge of practice management and physician revenue cycle practices
- Confident presentation delivery to internal and external executive leadership
- Proficient use of MS Word, PowerPoint, and Outlook
- Expert MS Excel skills
- Strong leadership and customer service skills
- Excellent written and verbal communication skills
Nice to Have
- Experience with revenue cycle technology platforms
- Technical understanding of healthcare reimbursement models
- Ability to translate regulatory, business environment, and technical understanding to action plans and issue resolution
- Experience working in a remote environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading healthcare company
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible work arrangements, including remote work options
- Access to the latest technology and tools
- Recognition and reward for outstanding performance
How to Stand Out
- Make sure to highlight your experience working with Excel and other Microsoft Office tools, as these are essential skills for the role.
- Showcase your ability to build strong relationships with clients and internal stakeholders, and provide examples of successful partnerships you've managed in the past.
- Demonstrate your knowledge of the healthcare industry, including trends and challenges, and explain how you stay up-to-date with industry developments.
- Prepare to discuss your experience with data analysis and reporting, and be ready to provide examples of how you've used data to drive business decisions.
- Be prepared to talk about your approach to customer service and how you handle difficult client situations, and provide examples of times when you've gone above and beyond to meet a client's needs.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.