Client Outreach & Listing Coordinator

About the Role

The success of this role relies heavily on the ability to build strong relationships with clients, understand their needs, and provide guidance on the information required for their listings. You will be the primary point of contact for clients, and your excellent communication skills will be essential in resolving any issues that may arise.

As part of the NirYu team, you will be working in a fast-paced environment that requires attention to detail, organizational skills, and the ability to prioritize tasks effectively. Your contributions will have a direct impact on the quality of the listings, and your role will be critical in maintaining the high standards of the company.

What You Will Do

• Reach out to clients via phone, email, or text to request missing information for their vehicle listings
• Clearly explain the requirements for each listing, including photos and videos, and guide clients through the process of providing the necessary information
• Follow up with clients to ensure that all required information is collected and updated in the shared Google Sheet
• Maintain accurate and up-to-date records of client interactions, including communication notes and follow-up actions
• Collaborate with the team to identify and resolve any issues that may impact the quality of the listings
• Update the shared Google Sheet to reflect the status of each listing, including progress, completed tasks, and any communication notes
• Ensure that all listings are complete, accurate, and ready for publication
• Develop and maintain a thorough understanding of the listing requirements and the client's needs
• Provide excellent customer service, responding to client inquiries and resolving issues in a timely and professional manner

What We Are Looking For

• Strong written and verbal communication skills, with the ability to effectively communicate with clients and team members
• Highly organized, with the ability to track multiple ongoing conversations and follow-ups
• Detail-oriented, with a high level of accuracy and attention to detail
• Dependable and consistent, with a strong work ethic and a commitment to meeting deadlines
• Ability to work independently, with minimal supervision, and as part of a remote team
• Strong problem-solving skills, with the ability to think critically and resolve issues effectively
• Proficient in Google Sheets and other digital tools, with the ability to learn new systems and software
• Excellent customer service skills, with a strong focus on building relationships and providing support to clients

Nice to Have

• Experience working in a remote environment, with a strong understanding of the challenges and benefits of remote work
• Knowledge of the automotive industry, with a understanding of the listing requirements and the client's needs
• Experience with data management, with a strong understanding of data accuracy and attention to detail
• Certification in customer service or a related field, with a strong commitment to providing excellent support to clients

Benefits and Perks

• Opportunity to work with a dynamic and growing company, with a strong focus on remote work and digital skills
• Competitive compensation package, with a range of benefits and perks to support your well-being and career development
• Flexible working hours, with the ability to work from anywhere and maintain a healthy work-life balance
• Access to a range of digital tools and software, with ongoing training and support to help you develop your skills
• Collaborative and supportive team environment, with regular check-ins and feedback to help you succeed in your role
• Professional development opportunities, with a strong focus on career growth and advancement
• Remote stipend, with a range of benefits to support your remote work setup and productivity

• Develop a strong understanding of the listing requirements and the client's needs to provide effective support and guidance.
• Utilize digital tools, such as Google Sheets, to track and manage client interactions and listing updates.
• Prioritize tasks effectively, with a focus on meeting deadlines and ensuring the accuracy and completeness of listings.
• Build strong relationships with clients, with a strong focus on providing excellent customer service and support.
• Be prepared to think critically and resolve issues effectively, with a strong problem-solving skillset.
• Showcase your ability to work independently, with minimal supervision, and as part of a remote team.
• Demonstrate exceptional communication skills, both written and verbal, with a strong focus on building relationships and providing support to clients.