Client Services Representative
WFA Digital Insight
The demand for skilled client services representatives in the real estate industry has grown significantly, with a 25% increase in job openings over the past year. As companies like Stewart continue to expand their remote workforces, professionals with strong digital skills and a background in customer service are in high demand. With Stewart's commitment to smart growth and employee development, this role offers a unique opportunity for career advancement. Before applying, candidates should be aware of the importance of building strong relationships with clients and providing high-quality customer service in a fast-paced environment.
Job Description
About the Role
The Client Services Representative role at Stewart is a critical position that requires a unique blend of technical knowledge and customer service skills. As a key member of the client services team, you will be responsible for providing nationwide title, closing, settlement, and appraisal solutions for mortgage lenders. Your day-to-day responsibilities will include assessing and valuing properties, managing customer inquiries, and developing strategies to build and maintain client relationships.The role is part of a dynamic team that is dedicated to providing exceptional customer service and support to internal and external clients. You will work closely with other departments to ensure seamless communication and collaboration, and your contributions will have a direct impact on the success of the company.
As a Client Services Representative at Stewart, you will have the opportunity to work with a wide range of clients, from individual homeowners to large financial institutions. Your ability to understand and meet the unique needs of each client will be essential to your success in this role.
What You Will Do
- Provide nationwide title, closing, settlement, and appraisal solutions for mortgage lenders
- Assess and value properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines and federal and state appraisal laws
- Manage customer inquiries and resolve issues in a timely and professional manner
- Develop and implement strategies to build and maintain client relationships
- Collaborate with other departments to ensure seamless communication and collaboration
- Provide high-quality customer service and support to internal and external clients
- Analyze and solve typical problems, selecting solutions from established options
- Communicate moderately complex information in routine situations, typically within own team
- Work under general supervision with limited ability to modify approach
- Perform all other duties as assigned by management
What We Are Looking For
- High school diploma required, Bachelor's degree preferred
- 2+ years of related work experience in customer service, client management, or a related field
- Strong knowledge of title insurance, closing, settlement, and appraisal processes
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other software applications
Nice to Have
- Experience working in the real estate industry or a related field
- Knowledge of USPAP guidelines and federal and state appraisal laws
- Certification in title insurance or a related field
- Experience with customer relationship management (CRM) software
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the real estate industry
- Professional development and career advancement opportunities
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and software
- Comprehensive health and wellness insurance options
- Paid time off and holidays
- 401(k) with company match
- Employee stock purchase program
- Employee discounts on company products and services
How to Stand Out
- Be prepared to provide specific examples of your customer service experience and skills in your application and during the interview process.
- Make sure to research the company and the role thoroughly, and be ready to ask informed questions during the interview.
- A strong understanding of title insurance and appraisal processes is essential for this role, so be sure to highlight any relevant knowledge or experience you have.
- The ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities is critical, so be prepared to provide examples of your organizational and time management skills.
- Consider creating a portfolio or examples of your work to demonstrate your skills and experience to the hiring manager.
- Don't be afraid to ask about opportunities for professional development and career advancement during the interview process.
- Be aware of the company's commitment to diversity and inclusion, and be prepared to discuss how you can contribute to a positive and inclusive work environment.
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