Client Solutions Coordinator - Costa Rica

About the Role

The day-to-day responsibilities of the Client Solutions Coordinator involve managing the proposal calendar, assigning tasks, and integrating company-specific information into proposals. This requires a high level of organizational skill, attention to detail, and the ability to work well under pressure.

The Client Solutions Coordinator will be part of a remote-first, tight-knit community that values radical empathy and creative excellence. SweetRush believes in putting people at the center of business, which is reflected in its work with iconic global brands and nonprofits.

What You Will Do

• Manage the proposal calendar to ensure no deadline is missed and all stakeholders are aware of their milestones.
• Schedule and manage reviews, assign specific sections to stakeholders, and proactively encourage contributors for timely completion.
• Take ownership of integrating company-specific information, including legal, accounting, and policy documentation, into proposals.
• Perform rigorous final checks on all submissions to ensure 100% hyperlink functionality, consistent formatting, and adherence to client-specific submission guidelines.
• Serve as the primary administrator for client procurement systems and vendor portals, managing logins, credentialing, and document uploads.
• Ensure compliance with all mandatory company data, certifications, and compliance forms within procurement platforms.
• Lead regular 'housecleaning' cycles to archive outdated assets and refresh the central library of proposal content.
• Coordinate with Legal, Accounting, and Operations to keep company policy documentation, financial information, and legal riders current and accessible.
• Act as the primary bridge to the Design team, ensuring Sales Executives have what they need for successful proposal completion.
• Ensure all outgoing proposals and presentation decks align with SweetRush’s professional standards.

What We Are Looking For

• Proficiency in Excel and project management tools.
• Experience in managing proposals or similar documents, preferably in a digital marketing or learning and development environment.
• Strong organizational and time management skills, with the ability to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work with various stakeholders.
• Ability to work in a remote environment, with a strong internet signal and proficiency in virtual/instant messaging and conferencing tools.
• A detail-oriented approach with a focus on quality and precision.
• Experience with procurement systems and vendor portals is a plus.
• Understanding of marketing and learning principles, though not required, is beneficial.

Nice to Have

• Experience with design tools and an understanding of branding principles.
• Certification in project management or a related field.
• Knowledge of current trends in digital marketing and learning and development.
• Fluency in more than one language, given SweetRush's global client base.

Benefits and Perks

• The opportunity to work with a global leader in learning and development.
• A remote-first work environment that values flexibility and work-life balance.
• Access to cutting-edge tools and technologies.
• Professional development opportunities in a rapidly growing field.
• A competitive compensation package, though the details are not disclosed.
• The chance to work with a variety of clients, from iconic brands to essential nonprofits.
• A culture that emphasizes radical empathy and creative excellence.
• Comprehensive health benefits and a generous PTO policy.

• When applying, highlight your experience with project management tools and proficiency in Excel, as these are crucial for the role.
• Showcase examples of successfully managed projects or proposals that demonstrate your organizational skills and attention to detail.
• Be prepared to discuss how you handle pressure and meet deadlines in a fast-paced environment.
• Since SweetRush values creativity and empathy, be ready to provide examples of how you've brought these qualities to your previous roles.
• Consider creating a portfolio that includes samples of your work, especially if you have experience in design or marketing.
• In the interview, ask about the company culture and how the role contributes to SweetRush's mission to spread good in the world.
• Negotiate your salary based on industry standards for similar positions, and don't hesitate to ask about benefits and perks that are important to you.