Client Success Coach (CSM)
WFA Digital Insight
As the remote job market continues to grow, demand for skilled client success professionals has surged, with a 25% increase in job postings over the past year. With the rise of digital arbitrage businesses, companies like Impact Clients are seeking talented individuals to guide clients in achieving their goals. This role stands out for its unique blend of mentorship, sales, and digital marketing skills, requiring a versatile professional with strong communication skills. With the global digital skills gap widening, this role presents an exciting opportunity for those looking to make a real impact in people's lives. Before applying, candidates should be prepared to showcase their ability to innovate, think on their toes, and drive results in a fast-paced environment.
Job Description
About the Role
The Client Success Coach position at Impact Clients is a unique opportunity to join a fast-growing team dedicated to helping individuals launch successful online digital arbitrage businesses. As a Client Success Coach, you will be responsible for guiding clients through their journey, providing mentorship, and ensuring they achieve their goals. This role is perfect for those who thrive in high-performance environments and are passionate about making a positive impact in people's lives.The team at Impact Clients is rooted in service and is committed to building a world-class education platform. As a key member of the team, you will be working closely with clients, providing support, and driving results. The company values clear communication, innovation, and a willingness to learn and adapt quickly.
What You Will Do
- Conduct new onboarding calls daily to welcome in new students
- Conduct check-in coaching calls daily to hold clients accountable, motivate, and inspire them
- Message clients on a daily basis to hold them accountable to their plan of execution towards their goals
- Moderate the community and ensure clients are engaged and supported
- Participate in weekly group coaching calls to answer client questions and provide guidance
- Help innovate products by creating and producing new video trainings and worksheets
- Take renewal and upgrade calls with clients and enroll them into backend coaching programs
- Stay up-to-date with the company's tech stack, including Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, and CRM
- Provide daily reporting on multiple communication channels, including Slack, text message, and spreadsheets
- Develop and implement new, more efficient standard operating procedures to ensure the Fulfillment Team hits their KPIs
What We Are Looking For
- A coach or mentor at heart with a passion for helping people
- Clear, professional communication skills, both spoken and written English
- Experience with organic marketing on Instagram, Facebook, and TikTok, including creating reels and organic posts to generate organic leads
- Sales background and ability to handle fast-paced environments, multiple clients, and changing priorities
- Willingness to grow with the company long-term and adapt to new challenges and responsibilities
- Open to feedback and constructive coaching
- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc., or willing to learn quickly
- High attention to detail and ability to understand systems and processes
Nice to Have
- Experience working in a remote environment and managing multiple time zones
- Knowledge of digital arbitrage businesses and online education platforms
- Familiarity with project management tools and software
Benefits and Perks
- Expected earnings of 0,000-5,000+ USD/month, depending on experience
- Commission opportunities on referrals, upgrades, renewals, and pending payments
- Opportunity to work with a fast-growing company and make a real impact in people's lives
- Collaborative and dynamic work environment with a team of like-minded professionals
- Professional development and growth opportunities
- Flexible working hours and remote work arrangement
How to Stand Out
- Be prepared to showcase your digital skills and experience working with tools like Loom, ActiveCampaign, and CRM.
- Highlight your ability to communicate effectively and provide clear guidance to clients.
- Demonstrate your willingness to learn and adapt quickly in a fast-paced environment.
- Showcase your experience with organic marketing and sales background.
- Prepare to discuss your approach to client success and how you drive results in a high-performance environment.
- Research the company and its mission to understand the role and its impact.
- Be ready to provide examples of your experience working with multiple clients and managing changing priorities.
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