Client Success Manager – Real Estate Coaching (Remote)

Sell More Homes·Remote(Anywhere in the World)·Work From Anywhere
Customer Success
Meta Ads

WFA Digital Insight

The demand for skilled client success managers in the digital marketing space has surged, with a notable 27% growth in paid media specialist roles over the past year. As remote work continues to redefine the job market, companies like Sell More Homes are at the forefront, leveraging AI, paid ads, and systems to drive real estate agent success. With a focus on client retention and campaign coordination, this role requires a unique blend of technical expertise, particularly in Meta Ads, and interpersonal skills. As a candidate, it's essential to understand the intricacies of digital marketing and the real estate coaching niche, as well as the company's commitment to scalable business growth.

Job Description

About the Role

Client success is at the heart of Sell More Homes' operations, and as a Client Success Manager, you will be the pivotal point of contact for all active clients. Your primary objective is to ensure clients achieve desired results, feel supported throughout their journey, and ultimately renew their engagement. This role is not about merely managing schedules or taking notes; it's about being proactive, identifying potential issues before they escalate, and coordinating with the team to resolve them promptly.

The real estate coaching landscape is evolving, with technology and paid advertising playing increasingly critical roles. Sell More Homes is a fast-growing operations consultancy that has already made a significant impact by helping over 60 real estate agents build predictable and scalable businesses. The company's growth is testament to the demand for effective, tech-driven solutions in the real estate sector.

As a key member of the team, you will work closely with media buyers, tech support, and virtual assistants to ensure campaigns are not only running smoothly but also delivering the desired outcomes. Your ability to think in systems, communicate proactively, and navigate the intricacies of digital marketing will be invaluable.

What You Will Do

  • Onboard new clients, including kickoff calls, collecting necessary assets, and setting clear expectations and KPIs.
  • Conduct weekly or bi-weekly check-in calls with clients and proactively review performance dashboards to identify areas of improvement.
  • Coordinate with internal teams such as media buyers, tech support, and virtual assistants to keep campaigns running effectively.
  • Lead renewal and upsell conversations, focusing on retention and relationship building.
  • Maintain Standard Operating Procedures (SOPs), keep the Customer Relationship Management (CRM) system updated, and collect testimonials and case studies.
  • Analyze campaign performance data to provide insights and recommendations for improvement.
  • Develop and maintain a deep understanding of the real estate coaching market and its trends.
  • Identify opportunities for process improvements and contribute to the development of best practices.
  • Collaborate with the sales team to align client success strategies with sales objectives.
  • Participate in training and professional development opportunities to enhance skills and knowledge in digital marketing and client success.

What We Are Looking For

  • 2+ years of experience in account management, client success, or agency operations, preferably in the digital marketing or real estate sector.
  • Proven track record of success in managing client relationships, preferably in a fast-paced, growth-oriented environment.
  • Strong understanding of digital marketing principles, including paid advertising, particularly Meta Ads.
  • Experience with tools like Go High Level, Meta Ads Manager, and Zoom, or the ability to learn them quickly.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Ability to work independently and as part of a remote team.
  • Strong analytical and problem-solving skills, with attention to detail and the ability to interpret data.
  • Experience in creating and maintaining SOPs and updating CRM systems.
  • High level of organization and time management skills, with the ability to prioritize tasks effectively.

Nice to Have

  • Experience in the real estate coaching or similar industry.
  • Knowledge of AI and its applications in marketing and business operations.
  • Certification in digital marketing or a related field.
  • Experience with project management tools and software.
  • Fluency in more than one language, given the potential for international client interactions.

Benefits and Perks

  • Competitive compensation package.
  • Performance bonuses tied to net retention and upsells influenced.
  • Target OTE:
    00,000+ once ramped.
  • Full-time, remote position with flexible scheduling.
  • Opportunities for professional growth and development in a fast-growing company.
  • Access to cutting-edge tools and technologies.
  • Collaborative, dynamic work environment.
  • Recognition and reward for outstanding performance.

How to Stand Out

  • Develop a strong understanding of Meta Ads and how to optimize campaigns for best results. This will be a key skill in driving client success.
  • Prepare examples of successful client relationships you've managed in the past, highlighting your ability to retain clients and drive renewals.
  • Familiarize yourself with the real estate coaching market, including current trends and challenges, to demonstrate your interest and potential for growth in the role.
  • Highlight your analytical skills, especially in interpreting campaign data and providing actionable insights to clients.
  • Show your ability to work independently and as part of a remote team, emphasizing your self-motivation and discipline.
  • Be prepared to discuss your experience with SOPs and CRM systems, and how you've used these tools to enhance client success and operational efficiency.
  • Research the company culture and be ready to explain why you're a good fit for Sell More Homes' dynamic and growth-oriented environment.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.