Client Support Specialist (Healthcare Facilities - B2B)

About the Role

Working in a fast-paced startup environment, you will be part of a team that values independence, curiosity, and growth. Your contributions will not only impact the customer experience but also play a significant role in shaping the internal operations of the company. Whether you're troubleshooting issues, navigating through Zendesk, or collaborating with cross-functional teams, your work will be driven by a passion for supporting healthcare facilities and a commitment to delivering unreasonably fast and uncomfortably high standards of service.

What You Will Do

• Deliver fast, accurate, and empathetic support to workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively.
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction.
• Engage with our Workplace customers over both voice and email correspondence, ensuring clarity and professionalism in all communications.
• Continuously seek feedback and opportunities for growth, ensuring that your skills and knowledge stay up-to-date with the evolving needs of the company and its customers.

What We Are Looking For

• A customer-centric mindset, with a genuine passion for helping customers and taking ownership of their problems.
• Strong communication skills, with clear, professional English (both spoken and written) being critical for success in this role.
• Proactive problem-solving abilities, thinking critically and finding long-term solutions for customers.
• High accountability, holding yourself to high standards and consistently delivering results.
• Experience in a customer-facing role, preferably in a healthcare or technology setting.
• Familiarity with digital tools and platforms, with the ability to quickly learn and adapt to new systems.
• A degree in a relevant field is not required, but experience in customer support, especially in B2B settings, is highly valued.

Nice to Have

• Experience with Zendesk or similar customer support software.
• Knowledge of the healthcare industry, particularly in the context of healthcare facilities and their operational challenges.
• Certification in customer service or a related field, demonstrating a commitment to excellence in customer support.

Benefits and Perks

• 100% remote work, allowing you to work from anywhere in the world and enjoy the flexibility and comfort that comes with it.
• A fast-paced startup environment that values curiosity, independence, and growth, offering numerous opportunities for professional development.
• A hiring process that rewards skills, not just experience, ensuring that every applicant has a fair shot based on their problem-solving abilities.
• The opportunity to make a significant impact with our workplace customers, contributing to the delivery of better care in healthcare facilities.
• Competitive compensation and benefits package, tailored to support your well-being and success in your role.
• Access to cutting-edge digital tools and technologies, designed to enhance your productivity and efficiency.
• Ongoing training and development programs, aimed at helping you grow both professionally and personally.

• Ensure your resume and cover letter highlight specific examples of customer-centric approaches and problem-solving skills, as these are key to standing out in the application process.
• Familiarize yourself with the company's values and mission, being prepared to discuss how your own values and work ethic align with those of Clipboard Health.
• Practice your communication skills, especially in a remote interview setting, to ensure clarity and professionalism.
• Be prepared to solve real-world problems during the application process, demonstrating your critical thinking and proactive approach to customer support.
• Show a willingness to learn and adapt to new systems and technologies, as this role involves continuous growth and development.
• Highlight any experience or knowledge you have of the healthcare industry, as this can be a significant asset in supporting healthcare facilities effectively.