Clinical Care Navigator
WFA Digital Insight
The demand for mental health professionals is surging, with over 20 million people globally seeking care. Lyra Health is at the forefront of this movement, providing evidence-based mental health care through its innovative platform. As a Clinical Care Navigator, you'll play a critical role in connecting clients to high-quality care, leveraging your crisis management skills and passion for delivering exceptional support. With the remote job market expanding, this role offers a unique opportunity to make a meaningful impact in the lives of others.
Job Description
About the Role
As a Clinical Care Navigator at Lyra Health, you'll be responsible for managing client crises, providing in-the-moment phone support to individuals with complex behavioral health issues. Your expertise will ensure client safety and connection to high-quality, evidence-based providers and facilities. This role is integral to Lyra Health's mission to transform access to life-changing mental health care.The Clinical Care Navigator role is a remote position, allowing you to work from the comfort of your own space while making a significant difference in the lives of others. You'll be part of a dynamic team committed to delivering exceptional care and support to clients.
Lyra Health's innovative approach to mental health care has led to unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. By joining the team, you'll be part of a movement that's revolutionizing the way mental health care is delivered.
What You Will Do
- Manage client crises through evidence-based interventions, providing brief risk assessment, safety planning, and de-escalation techniques.
- Identify roadblocks to clinical care options for clients, using Lyra's proprietary software to connect them to the ideal treatment based on their specific needs and preferences.
- Independently manage a caseload of complex, multi-need clients, ensuring timely and effective support.
- Develop and implement individualized plans to address client needs, collaborating with other healthcare professionals as necessary.
- Provide education and resources to clients, empowering them to take an active role in their mental health care.
- Maintain accurate and up-to-date records of client interactions, ensuring seamless continuity of care.
- Participate in regular team meetings and training sessions to stay updated on best practices and new developments in mental health care.
- Collaborate with other departments to ensure a comprehensive approach to client care.
What We Are Looking For
- Master's degree in clinical social work or equivalent, with LCSW or equivalent independent clinical licensure (e.g., LMFT, LPC, LPCC, etc.).
- Bachelor's degree in nursing (RN) with significant experience in psychiatric care.
- 2+ years of experience in psychiatric intake, assessment, and related fields, with a strong background in crisis management.
- 2+ years of post-licensure experience, preferably in an EAP or clinical call center setting.
- Significant experience managing high-risk clinical situations, including suicidality and mandated reporting.
- Excellent written and verbal communication skills, with the ability to work effectively in a remote environment.
- Proficiency in Excel and other software applications, with a willingness to adopt new technology platforms.
- Bilingual, Spanish-speaking candidates are strongly preferred but not required.
Nice to Have
- Experience working with electronic health records (EHRs) and other healthcare software applications.
- Knowledge of mental health care systems and regulations, including HIPAA compliance.
- Certification in crisis management or a related field, such as CPR or FIRST AID.
Benefits and Perks
- Competitive salary and benefits package, with opportunities for professional growth and development.
- Remote work arrangement, allowing for flexibility and work-life balance.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- Generous PTO and holiday schedule, with paid time off for self-care and relaxation.
- Access to Lyra Health's innovative platform and resources, including ongoing training and support.
- Opportunities for career advancement and professional development, with a focus on mental health care and crisis management.
How to Stand Out
- Ensure you have a stable internet connection and a quiet, private workspace for remote work.
- Highlight your experience in crisis management and behavioral health care in your application.
- Be prepared to discuss your approach to managing high-risk clinical situations and your experience with electronic health records.
- Research Lyra Health's platform and services to demonstrate your understanding of the company's mission and values.
- Prepare examples of your experience working with diverse client populations and your ability to provide culturally sensitive care.
- Be prepared to discuss your salary expectations and benefits requirements during the interview process.
- Ask about opportunities for professional development and continuing education in the field of mental health care.
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