Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)

About the Role

The role matters because it directly influences the lives of those in need, offering them a lifeline during critical moments. Your team context is rich with collaboration, working closely with care providers, the Provider Operations team, and other departments to ensure a seamless member experience. While the specific reporting structure may vary, your contributions will be integral to the team's success.

What You Will Do

• Provide in-the-moment clinical support, psychoeducation, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members.
• Assess for risks and provide crisis support, safety planning, and follow up with high-risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services.
• Provide after-hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.

What We Are Looking For

• LCSW, LMFT, LPC, or licensed psychologist with a minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written, and verbal communication skills.
• Approach all interactions with cultural awareness, empathy, and respect for individual identities.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Ability to multi-task and context switch.

Nice to Have

• Experience with AI-native platforms or interest in integrating technology into clinical practice.
• Knowledge of mental health resources and services beyond Spring Health.
• Experience in mentoring or training junior team members.
• Certification in specific therapeutic modalities (e.g., CBT, DBT).

Benefits and Perks

• Competitive hourly rate within the target range of $33.33 - $42.31.
• Stock options as part of a comprehensive total rewards package.
• Benefits package including health insurance, retirement plans, and paid time off.
• Remote work stipend to support your home office setup.
• Opportunities for professional development and growth within the company.
• Collaborative and dynamic work environment with a team passionate about mental health support.
• Flexible scheduling, with the primary schedule being Tuesday to Saturday, 11am-7pm ET, and flexibility for occasional shift changes and holiday coverage.

• Highlight your crisis assessment skills: Showcase your ability to remain calm under pressure and make sound judgments in critical situations.
• Be ready to talk about technology integration: Spring Health values tech-savviness, so be prepared to discuss how you've used technology in previous roles or how you're eager to learn new systems.
• Emphasize your communication skills: The ability to communicate effectively with members, providers, and other teams is crucial. Prepare examples of times when your communication skills made a positive impact.
• Research Spring Health's mission and values: Understanding the company's mission to eliminate barriers to mental health and its values will help you tailor your application and show your genuine interest in the role.
• Prepare for scenario-based questions: Be ready to answer questions that simulate real-life scenarios you might encounter as a Clinical Care Navigator, demonstrating your problem-solving and decision-making skills.
• Don't underestimate the importance of cultural awareness: Spring Health seeks individuals who can approach interactions with empathy and respect for diverse identities. Be prepared to discuss your experience and approach to cultural sensitivity.
• Show enthusiasm for continuous learning: The mental health field is constantly evolving. Express your willingness to learn, grow, and adapt to new practices and technologies.