Clinical Operations Coordinator

About the Role

The Clinical Operations Coordinator will be responsible for traveling between assigned health centers to provide on-site support, maintaining a visible presence within clinical environments. This role entails working closely with care teams to identify opportunities for operational improvements, providing training and coaching to staff members, and ensuring that patient care is delivered in accordance with regulatory and quality standards.

Proactive MD is committed to creating a diverse workplace and providing equal employment opportunities to all employees and applicants. The company's comprehensive health management solution extends beyond the clinic walls, engaging patients and offering them a personal relationship with a primary care provider.

What You Will Do

• Travel between assigned health centers to provide consistent on-site support and maintain a visible presence within clinical environments
• Conduct regular site visits to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality
• Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence
• Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations
• Assist with staff training, coaching, and performance management to reinforce operational standards and best practices
• Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes
• Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner
• Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team
• Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care
• Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations
• Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives

What We Are Looking For

• Current license or certification in a specialty such as RN, LPN, or CMA
• Current BLS certification through the American Heart Association, valid for at least 90 days after the start date
• Ability to prioritize and problem-solve effectively
• Strong clinical background with developed critical thinking skills
• Excellent leadership and communication skills
• Ability to travel up to 30% of the time
• Strong analytical and problem-solving skills
• Experience with clinical operations and patient care
• Knowledge of regulatory and quality standards

Nice to Have

• Leadership experience in a healthcare setting
• Clinical educator experience in a healthcare setting
• Outpatient or primary care experience
• Experience with electronic health records and clinical systems

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a patient-centric organization
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and clinical systems
• Comprehensive health insurance and wellness programs
• Generous paid time off and holidays

• Ensure you have a strong understanding of clinical operations and patient care, as well as excellent leadership and communication skills.
• Be prepared to travel up to 30% of the time and have a flexible schedule to accommodate site visits and meetings.
• Highlight your experience with electronic health records and clinical systems, as well as your knowledge of regulatory and quality standards.
• Showcase your problem-solving and critical thinking skills, as well as your ability to prioritize tasks effectively.
• Demonstrate your commitment to delivering high-quality patient care and service excellence, and be prepared to provide examples of how you have achieved this in previous roles.
• Research Proactive MD's patient-centric approach and be prepared to discuss how you can contribute to this mission.
• Be prepared to discuss your experience with staff training, coaching, and performance management, as well as your ability to reinforce operational standards and best practices.