Clinical Specialist DACH - Ormco & Spark - Remote based in the DACH area
WFA Digital Insight
The demand for clinical specialists in the DACH area is on the rise, with a growing need for professionals who can manage clinical questions and support marketing programs. As a clinical specialist, you'll be working remotely with a global leader in orthodontic products and solutions. With the orthodontic industry expected to grow by 15% in the next year, this is an exciting time to join a company like Envista. Candidates should have a strong background in dentistry, medical, or orthodontics, and be fluent in German and English. Before applying, consider your experience with clear aligner systems and your ability to work in a multinational matrix organization.
Job Description
About the Role
As a Clinical Specialist, you will be working remotely in the DACH area, supporting the DACH/EMEA team in regards to clinical-related questions, supporting marketing and education programs to be validated from a clinical perspective, as well as supporting the clinical conversations with our doctors. You will be the primary point of contact for clinical questions and concerns, and will work closely with the marketing, education, and sales teams to ensure that all clinical-related matters are addressed.The role entails working independently and as part of a team, with a strong focus on customer service and support. You will be responsible for managing and resolving clinical questions and issues in a timely and professional manner, and will be expected to maintain a high level of knowledge and expertise in the field of orthodontics and clear aligner systems.
As a key member of the team, you will be required to travel up to 25% of the time, attending meetings, training sessions, and conferences as needed. You will also be expected to maintain a high level of organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What You Will Do
- Provide clinical support and guidance to the DACH/EMEA team
- Manage and resolve clinical questions and issues in a timely and professional manner
- Work closely with the marketing, education, and sales teams to ensure that all clinical-related matters are addressed
- Develop and maintain clinical content materials, e-learnings, and training modules
- Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions
- Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery
- Work in collaboration with Marketing/Education teams to create clinical content materials
- Escalate clinical questions and issues to the relevant stakeholders as needed
- Provide clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization
- Develop and maintain relationships with key stakeholders, including doctors and business partners
What We Are Looking For
- Bachelor's degree in dentistry, medical, or orthodontics
- Knowledge of clear aligner systems and mechanics highly preferred
- Native level of the German language and fluent level of the English language
- Strong presentation skills, with the ability to liaise with multiple stakeholders, including doctors and business partners
- Team player, with the ability to fit and work within a multinational matrix organization
- Willingness to travel up to 25% of the time
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
Nice to Have
- Knowledge of any additional European language
- Experience working in a multinational matrix organization
- Familiarity with Excel and other Microsoft Office applications
- Experience in a similar role, with a focus on clinical support and customer service
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global leader in orthodontic products and solutions
- Remote work arrangement, with the ability to work from home
- Professional development opportunities, including training and education programs
- Collaborative and dynamic work environment
- Access to the latest technology and equipment
- Recognition and rewards for outstanding performance
- Comprehensive health and wellness program
- Generous paid time off and holiday package
How to Stand Out
- Make sure to highlight your experience with clear aligner systems and mechanics in your application
- Showcase your strong presentation skills and ability to liaise with multiple stakeholders
- Be prepared to discuss your knowledge of the German and English languages, and your ability to work in a multinational matrix organization
- Emphasize your excellent communication and customer service skills, and your ability to work independently and as part of a team
- Consider creating a portfolio of your work, including any relevant clinical content materials or training modules you have developed
- Be prepared to discuss your salary expectations and any benefits or perks you are looking for in a role
- Research the company and the role thoroughly, and be prepared to ask questions during the interview process
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.