Clinician Experience Specialist

Nabla·Remote(New York City)·$75,000 -
00,000
Other
Excel

WFA Digital Insight

The healthcare industry is undergoing a significant shift towards digital transformation, with over 70% of healthcare organizations adopting AI-powered solutions. As a result, demand for professionals who can bridge the gap between technology and patient care is on the rise. Nabla, a leading AI assistant in healthcare, is at the forefront of this movement. With a recent $70M Series C funding, the company is poised for rapid growth, making this an exciting time to join their team. The Clinician Experience Specialist role is a unique opportunity to make a direct impact on patient care while working with cutting-edge technology. Candidates should be prepared to showcase their clinical expertise, analytical skills, and ability to thrive in a fast-paced startup environment.

Job Description

About the Role

The Clinician Experience Specialist plays a vital role in delivering an exceptional experience to Nabla's rapidly expanding user base. As a key member of the team, you will be responsible for providing top-notch support to clinicians, ensuring they can focus on what matters most - patient care. You will work closely with the Product, Engineering, and Customer Success teams to surface feedback, influence product improvements, and drive value for customers. Nabla is committed to bringing back joy to the practice of medicine by streamlining clinical documentation and leveraging the best of machine learning science. With over 85,000 clinicians across 130+ healthcare organizations trusting Nabla, this is an opportunity to be part of a company that is making a real difference in the lives of healthcare professionals and patients. In this role, you will have the chance to work with a talented team of entrepreneurs, clinicians, and engineers who share a passion for improving healthcare. If you are a motivated and compassionate individual with a clinical background and a passion for technology, this could be the perfect fit for you.

What You Will Do

  • Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance
  • Manage and resolve feedback and support tickets in Front, addressing a wide range of needs including clinical QA, product education, and software troubleshooting
  • Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience
  • Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements
  • Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics
  • Contribute to process improvements, helping to scale and streamline support operations as Nabla's customer base continues to grow
  • Develop and maintain a deep understanding of Nabla's platform, its capabilities, and its limitations
  • Create and maintain documentation to support user onboarding, troubleshooting, and feature adoption
  • Stay up-to-date with industry trends, best practices, and emerging technologies in healthcare and AI

What We Are Looking For

  • Experience: 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role
  • Clinical Background: 2+ years working in a clinical or clinical documentation role with strong understanding of provider workflows and EHR systems
  • Must Have EHR Experience: NextGen & PointClickCare, with specialty EHRs a plus
  • Startup Mindset: Experience working in a fast-paced startup environment, ideally in healthcare SaaS
  • Technical Skills: Proficient with tools like Front, Google Workspace, Linear, Slack, Mixpanel, Looker, or similar systems
  • Communication: Excellent written and verbal skills, able to build trust with and guide clinicians
  • Problem Solving: Analytical thinker with the ability to diagnose issues and develop effective solutions
  • Adaptability: Comfortable shifting between support, process improvement, and clinician engagement in a dynamic, growing company

Nice to Have

  • Experience with AI-powered healthcare solutions
  • Familiarity with machine learning concepts and their applications in healthcare
  • Certification in a relevant clinical or technical field

Benefits and Perks

  • Competitive salary range: $75,000 -
    00,000
  • Opportunities for professional growth and development in a rapidly expanding company
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Flexible working hours and remote work options
  • Access to cutting-edge technology and innovative solutions in healthcare
  • Collaborative and dynamic work environment with a team of passionate professionals

How to Stand Out

  • Be prepared to showcase your clinical expertise and analytical skills, as well as your ability to work in a fast-paced startup environment
  • Familiarize yourself with Nabla's platform and its capabilities to demonstrate your interest and enthusiasm for the role
  • Highlight your experience working with EHR systems, particularly NextGen and PointClickCare, to stand out as a strong candidate
  • Emphasize your excellent communication and problem-solving skills, as these are critical for success in this role
  • Research the company culture and values to ensure you are a good fit for Nabla's team and mission
  • Be prepared to discuss your experience with AI-powered healthcare solutions and machine learning concepts, as these are key areas of focus for the company

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