Collections (Accounts Receivable) Specialist

## About the Role Vercel is a leading agentic infrastructure company that has shaped the web for over a decade. As a Collections (Accounts Receivable) Specialist, you will play a critical role in maintaining the accuracy and efficiency of our Order-to-Cash process. You will be responsible for day-to-day AR operations, including cash application, collections, credit card dispute management, and billing support.

Your work will have a direct impact on the company's revenue and cash flow. You will also have the opportunity to work closely with the Sales and Customer Success teams to resolve billing issues and drive timely payments. As a member of the Finance team, you will report to the Sr. Manager, Revenue Accounting based in San Francisco - CA USA.

## What You Will Do - Own daily cash application and reconciliation, including ACH, wire, and credit card payments - Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions - Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO - Partner with Sales and Customer Success to resolve billing issues and drive timely payments - Handle credit card disputes and chargebacks, including documentation and resolution - Monitor and manage account suspensions for delinquent customers - Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs - Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions - Support manual billing and invoice generation, ensuring accuracy and completeness - Collaborate cross-functionally to improve AR processes and support automation initiatives

## What We Are Looking For - 3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash roles - Strong hands-on experience with cash application, collections, and reconciliations - Experience managing credit card disputes or chargebacks - Familiarity with ERP systems such as NetSuite and payment platforms like Stripe - Strong Excel skills (e.g., pivot tables, lookups, data analysis) - Excellent written and verbal communication skills with customer-facing experience - Comfortable working in a shift aligned with US time zones - High attention to detail and strong problem-solving skills - Ability to work independently in a fast-paced, global environment

## Nice to Have - Experience with automation tools and software - Knowledge of accounting principles and practices - Certification in accounting or a related field - Experience working in a remote team environment

## Benefits and Perks - Competitive compensation package, including equity - Inclusive Healthcare Package - Learn and Grow - we provide mentorship and send you to events that help you build your network and skills - Flexible Time Off - We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed - Opportunity to work with a leading company in the digital infrastructure space - Collaborative and dynamic work environment

- Ensure your Excel skills are up-to-date, as this is a key requirement for the role.

• Showcase your problem-solving skills and ability to work independently in your application.
• Be prepared to discuss your experience with cash application, collections, and reconciliations in detail.
• Highlight your ability to communicate effectively with customers and internal teams.
• Research Vercel's company culture and values to understand the team's expectations and work environment.
• Prepare to discuss your experience with automation tools and software, if applicable.
• Be ready to provide examples of your attention to detail and analytical skills.