Collections Analyst

About the Role

In this role, you will be responsible for analyzing financial data, identifying trends, and developing strategies to improve the effectiveness of the collections process. Your expertise in Excel will be essential in managing and analyzing large datasets, creating reports, and presenting findings to the team. The ability to work independently and collaboratively as part of a remote team is crucial, as you will be working with colleagues across different time zones and regions.

DoorDash is committed to fostering a culture of innovation, empathy, and inclusivity, and this role is no exception. As a Collections Analyst, you will be expected to embody these values and contribute to a positive and supportive team environment.

What You Will Do

• Oversee the collection of past due invoices through phone calls, emails, and other communication channels
• Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, and other payment-related issues
• Build and maintain strong relationships with customers to ensure timely payments and resolve disputes amicably
• Monitor customer delinquency and report material payment delays to the immediate manager
• Continually evaluate the processes and systems utilized and prepare well-researched recommendations for enhancements
• Maintain accurate, organized, and complete customer files to provide superior service to customers
• Collaborate with internal stakeholders to resolve customer inquiries and resolve queue and general inbox customer inquiries
• Stay up-to-date with industry trends and best practices in accounts receivable management
• Develop and implement process improvements to increase efficiency and reduce bad debt
• Meet or exceed monthly collection targets and key performance indicators (KPIs)

What We Are Looking For

• Bachelor's degree in Finance, Accounting, or a related field
• 3+ years of collection experience in a shared service environment supporting North American customers
• Proven track record of successfully managing collections and reducing AR aging balances
• Advanced negotiation and communication skills
• Exceptional fluency in English (both verbal and written)
• Advanced Excel skills, with experience in data analysis and reporting
• Experience with Netsuite and third-party collection software (Get Paid High Radius) is a plus
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong analytical and problem-solving skills, with attention to detail and organizational abilities

Nice to Have

• Experience working in a remote or distributed team environment
• Knowledge of accounting principles and financial regulations
• Certification in accounting or a related field (e.g., CPA, CMA)
• Familiarity with DoorDash's business model and industry
• Experience with other software tools, such as CRM systems or collection management platforms

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company
• Flexible remote work arrangements, with the option to work from home or a remote office
• Comprehensive health insurance and wellness programs
• Generous paid time off (PTO) policy and holidays
• Professional development opportunities and career growth
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment with a diverse team of professionals
• Stock options and equity participation
• Annual performance bonuses and merit increases
• Recognition and reward programs for outstanding performance

• Tip: Highlight your Excel skills and experience in data analysis and reporting, as these are essential for success in this role.
• To stand out, showcase your ability to work independently and collaboratively as part of a remote team, and emphasize your excellent communication and negotiation skills.
• Interviewers will be looking for examples of your problem-solving skills, so be prepared to provide specific instances where you resolved complex payment disputes or improved collection processes.
• When negotiating salary, consider the company's budget and industry standards, and be prepared to discuss your expectations and requirements.
• Red flags to watch for include lack of transparency about the company's financial performance or unrealistic expectations about collection targets.
• When preparing your portfolio, include examples of your work in accounts receivable management, such as reports, dashboards, or process improvements you have implemented.
• Be prepared to ask informed questions during the interview, such as the company's approach to collections, the team's dynamics, and opportunities for growth and development.