Collections Specialist - Insurance Billing - Remote

## About the Role The Collections Specialist position is a critical component of Employment Process Group's operations, focusing on ensuring timely payment for services rendered by persistently following up with insurance companies and adjusters. This role requires a highly organized and motivated professional who is comfortable handling outbound communication, navigating payment disputes, and managing multiple follow-up activities in a fully remote environment. The successful candidate will be integral in maintaining healthy cash flow, resolving invoice-related issues, and supporting operational efficiency through accurate communication and account management.

The day-to-day responsibilities of this role will involve extensive communication with various stakeholders, including insurance companies, adjusters, and internal teams. The ability to maintain detailed and accurate records within CRM systems will be essential, as will the capacity to collaborate effectively with internal departments to ensure invoices are processed correctly. This position is ideal for someone who is not only skilled in negotiation and conflict resolution but also adept at working independently within a remote team environment.

Employment Process Group is a fast-growing home services support organization that partners with customers, insurance providers, and internal teams to streamline billing, payment processing, and service coordination. The company prides itself on a strong culture of accountability, communication, and professional growth, making it an attractive employer for those seeking a dynamic and supportive work environment.

## What You Will Do - Follow up with insurance companies and adjusters regarding outstanding payments to ensure timely resolution.

• Resolve invoice-related inquiries and payment disputes in a professional manner, leveraging negotiation and conflict resolution skills.
• Maintain detailed and accurate communication records within CRM systems to ensure transparency and efficiency.
• Collaborate with internal departments to ensure invoices are processed correctly, promoting operational efficiency.
• Handle minor escalations and assist in resolving billing discrepancies, providing support to the team as needed.
• Manage multiple accounts and follow-up schedules efficiently, utilizing organizational skills to prioritize tasks.
• Communicate consistently with clients, carriers, and team members to ensure timely resolution of issues.
• Support overall collections performance and operational goals, contributing to the company's growth and success.
• Analyze and address root causes of payment delays or disputes, implementing preventive measures where possible.
• Participate in team meetings and training sessions to stay updated on industry trends and best practices.

• Strong negotiation and conflict resolution skills, with the ability to communicate effectively with diverse stakeholders.
• Highly organized with the ability to manage multiple priorities and follow-ups in a fast-paced environment.
• Comfortable making outbound calls and persistently pursuing payment resolution, with excellent communication and interpersonal skills.
• Proficiency with CRM software, invoicing systems, and Google Office Suite, with the ability to learn new systems as needed.
• Ability to work independently while collaborating effectively within a remote team environment, with a self-motivated and disciplined approach to work.
• Strong analytical skills, with the ability to analyze data and make informed decisions.
• Knowledge of insurance billing and payment processes, with an understanding of compliance requirements.
• Experience working in a remote or virtual team environment, with the ability to adapt to new technologies and tools.

• Experience with automation tools or software that can streamline collections processes, enhancing efficiency.
• Knowledge of additional languages, which can be beneficial in communicating with a diverse client base.
• Previous experience in a leadership or mentoring role, with the ability to guide and support team members.

• 100% remote opportunity, offering flexibility and work-life balance.
• Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility to accommodate different time zones.
• Paid benefits and vacation time, recognizing the importance of employee well-being.
• Supportive and collaborative team culture, with opportunities for professional development and growth.
• Access to the latest technologies and tools, supporting ongoing learning and skill development.
• Opportunity to work directly with insurance carriers and industry professionals, expanding professional networks and expertise.

- Prepare your portfolio: Ensure you have examples of your work in collections or insurance billing, demonstrating your skills and experience.

• Practice your negotiation skills: Be ready to provide specific examples of times when you successfully negotiated payment disputes or difficult situations.
• Understand the company culture: Research Employment Process Group to understand its values and mission, and be prepared to discuss how your skills and experience align with these.
• Be ready to discuss technology: Familiarize yourself with CRM software, invoicing systems, and Google Office Suite, and be prepared to explain how you have used these tools in previous roles.
• Highlight your analytical skills: Be prepared to provide examples of times when you analyzed data to identify trends or issues, and how you used this information to inform your decisions.
• Demonstrate your ability to work remotely: Highlight your experience working in a remote environment, and discuss strategies you use to stay motivated and disciplined.
• Negotiate your salary: Research the market rate for your position and be prepared to negotiate your salary based on your skills and experience.