Collections Specialist (Spanish & English) - Remote
WFA Digital Insight
The demand for bilingual professionals in collections and accounts receivable has grown significantly in recent years, with a 25% increase in job postings in 2025 alone. As the remote job market continues to expand, companies like Michael & Associates are looking for skilled individuals who can navigate complex client relationships and provide top-notch customer service. With the rise of global trade and commerce, the ability to communicate effectively in multiple languages is a highly valued skill. Candidates with experience in collections, accounts receivable, or a similar field, and who are fluent in both English and Spanish, are in high demand. Before applying, candidates should be aware that this role requires strong organizational and multitasking abilities, as well as excellent customer service and negotiation skills.
Job Description
About the Role
As a Collections Specialist at Michael & Associates, you will play a critical role in managing client accounts and communications. You will be responsible for contacting clients regarding account balances, discussing payment options, and assisting with resolving account-related concerns. This role is ideal for candidates who are fluent in both English and Spanish and have strong communication, customer service, and collections experience.The collections team at Michael & Associates is dedicated to providing exceptional customer service and ensuring that client accounts are up to date. As a member of this team, you will work closely with attorneys and staff to support the firm's billing and collections processes. You will also be responsible for maintaining accurate client account records, monitoring outstanding balances, and performing timely follow-up.
Michael & Associates is a law firm that values its employees and offers a supportive and collaborative work environment. The company is committed to providing the training and support needed to ensure a smooth and successful onboarding process.
What You Will Do
- Contact clients by phone, email, and text regarding account balances
- Discuss payment options and assist clients with resolving account-related concerns
- Provide professional customer service in both English and Spanish
- Assist attorneys and staff with scheduling, document preparation, file management, correspondence, and record maintenance
- Maintain accurate client account records
- Monitor outstanding balances and perform timely follow-up
- Document collection activities and account updates
- Serve as a point of contact for English- and Spanish-speaking clients
- Help ensure clear communication and a positive client experience
- Support the firm's billing and collections processes
What We Are Looking For
- 2+ years of experience in collections, accounts receivable, or a similar collections-focused role
- Professional fluency in Spanish and strong English communication skills
- Strong customer service and negotiation skills
- Excellent organizational and multitasking abilities
- Ability to maintain confidentiality and handle sensitive information professionally
- Access to a laptop or desktop computer, a quality headset, reliable high-speed internet, and a backup internet connection
- Experience with Excel and other Microsoft Office tools
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Nice to Have
- Experience working in a law firm or legal collections environment
- Knowledge of collections software and systems
- Certification in collections or a related field
- Experience with data analysis and reporting
Benefits and Perks
- Permanent work-from-home setup
- Career growth opportunities and professional development
- Innovative and collaborative work environment
- Access to training and support to ensure a successful onboarding process
- Opportunity to work with a reputable law firm and make a meaningful contribution to the team
- Flexible working hours and a healthy work-life balance
- Competitive salary and benefits package
- Opportunity to work with a diverse range of clients and develop strong relationships
How to Stand Out
- Make sure to highlight your bilingual skills and experience in collections or accounts receivable on your resume and cover letter.
- Practice your communication and customer service skills before the interview, as these are critical components of the role.
- Be prepared to provide specific examples of your experience working with clients and resolving account-related concerns.
- Show enthusiasm and interest in the company and role, and ask insightful questions during the interview.
- Consider creating a portfolio or examples of your work to demonstrate your skills and experience.
- Be prepared to discuss your salary expectations and negotiate based on your research and qualifications.
- Research the company culture and values to ensure it aligns with your own goals and expectations.
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