Commercial Collections Specialist - Vendor Finance

About the Role

Day-to-day, you will be working closely with the team to monitor and coordinate the operations workflow, identifying and addressing exceptions, and serving as a point of escalation for complex issues. Your expertise will be leveraged to coach team members, provide applicable training, and lead team huddles and continuous improvement sessions. You will also be responsible for reviewing existing processes, recommending improvements, and assisting with implementation.

The team you will be working with is dedicated to delivering exceptional customer experiences and fostering an inclusive workplace culture. As a Commercial Collections Specialist, you will be expected to embody these values, working collaboratively with internal stakeholders to resolve escalations and provide guidance to external customers and third parties.

What You Will Do

• Oversee the operations workflow, monitoring and coordinating transactions and processes
• Assist team members with escalated issues, providing guidance and support as needed
• Process and reconcile transactions of varying risk and financial value in accordance with established policies and procedures
• Identify and address exceptions, serving as a point of escalation for complex issues
• Coach team members and provide applicable training to ensure they have the skills and knowledge needed to succeed
• Lead team huddles and continuous improvement sessions to drive process enhancements and improve overall performance
• Review existing processes, recommend improvements, and assist with implementation
• Provide consultation and advice to internal and external customers, ensuring that their needs are met and expectations are exceeded
• Participate in and serve as a subject matter resource for projects, leveraging your expertise to drive business outcomes
• Review transactions and related documents, verifying work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures

What We Are Looking For

• 3+ years of related experience in commercial collections or a similar field
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable insights
• Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external customers
• Proficiency in MS Office, with strong Excel skills and the ability to learn new systems and technologies quickly
• Ability to work in a fast-paced, remote environment, with a strong focus on attention to detail and organizational skills
• Knowledge of commercial real estate, consumer lending, and credit risk management principles
• Experience with data analytics and decision-making, with the ability to leverage data to drive business outcomes

Nice to Have

• Experience with commercial collections in a vendor finance setting
• Knowledge of competitive advantages and portfolio risk management principles
• Certification in a related field, such as credit management or financial analysis

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading financial services company
• Collaborative and dynamic work environment
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options
• Access to a comprehensive range of employee benefits, including health insurance, retirement savings, and paid time off

• When applying for this role, be sure to highlight your analytical skills and experience working with complex data sets. Consider including specific examples of how you have leveraged data to drive business outcomes in your previous roles.
• To stand out as a candidate, emphasize your ability to work independently in a remote environment and your experience with commercial collections in a vendor finance setting.
• Be prepared to discuss your experience with process improvements and how you have driven change in your previous roles.
• When preparing for your interview, research PNC's Business Credit organization and be ready to speak to your knowledge of commercial real estate, consumer lending, and credit risk management principles.
• Consider creating a portfolio that showcases your skills and experience, including any relevant certifications or training programs you have completed.
• During salary negotiations, be sure to highlight your relevant experience and the value you can bring to the role, and be prepared to discuss your expectations and requirements.