Community Health Partner

About the Role

The role requires a deep understanding of the communities served and the ability to build strong relationships with members, care teams, and community partners. You will work remotely, utilizing digital platforms to document interactions, track tasks, and communicate effectively with the care team and members.

Cityblock Health's mission-driven approach to healthcare makes this role particularly rewarding for those passionate about supporting vulnerable and underserved populations.

What You Will Do

• Collaborate with RN Care Managers to support members with complex medical and behavioral health needs
• Manage a caseload of members, identifying and addressing social, behavioral, and environmental barriers to optimal health
• Develop and implement care plans in partnership with members, addressing social needs and supporting members in achieving their care goals
• Conduct self-efficacy and condition-specific assessments, including behavioral health screenings
• Refer members to appropriate behavioral health programs as needed
• Support members in closing quality gaps by assisting with provider appointments, diagnostic or lab testing, and referrals to community resources
• Meet members in community settings as needed, serving as an extension of the care team
• Utilize care facilitation and scheduling platforms to document interactions, track tasks, and communicate effectively
• Identify and escalate members needing additional support or higher levels of care

What We Are Looking For

• 2+ years of progressive experience in care coordination, community health, health promotion, or a related field
• Strong critical thinking and problem-solving skills
• High-quality written, verbal, and presentation communication skills
• Previous experience with documentation and digital platforms
• Ability to work autonomously and as part of a remote team
• Strong member advocacy and compassion skills
• Experience working with diverse populations and communities

Nice to Have

• Experience with care facilitation and scheduling platforms
• Knowledge of behavioral health screenings and assessments
• Certification in a related field, such as care coordination or health education

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Remote work arrangement with flexible scheduling
• Access to digital platforms and tools for care coordination and communication
• Collaborative and mission-driven work environment
• Paid time off and holidays
• Health insurance and wellness programs

• Develop a strong understanding of the communities served by Cityblock Health and the social determinants of health that impact members' lives.
• Highlight your experience with care coordination, community health, or health promotion, and be prepared to provide specific examples of your work.
• Familiarize yourself with digital platforms and tools used for care coordination and communication, such as care facilitation and scheduling platforms.
• Showcase your critical thinking and problem-solving skills, and demonstrate your ability to work autonomously and as part of a remote team.
• Prepare to discuss your approach to member advocacy and compassion, and provide examples of how you have supported vulnerable or underserved populations in the past.
• Consider obtaining certifications in related fields, such as care coordination or health education, to increase your competitiveness for the role.