Community Manager

About the Role

Jerry.ai is looking for someone who can navigate the high-energy culture of TikTok, provide valuable insights on Reddit, and maintain a professional yet approachable tone on platforms like Quora. Your role will be integral in shaping how Jerry.ai shows up in these communities, ensuring consistency and authenticity in all interactions.

As a Community Manager, you will work closely with the Growth and Content teams to ensure that the company's message resonates across all channels. This involves developing a content and engagement strategy that scales without losing the personal touch, leveraging AI where it enhances the user experience.

What You Will Do

• Develop and implement a comprehensive community management strategy across key platforms like Reddit, TikTok, Quora, and YouTube.
• Create and curate content that resonates with the target audience, aiming to educate, inform, and entertain.
• Engage with users on these platforms, responding to queries, providing support, and fostering a sense of community around Jerry.ai.
• Collaborate with the Growth team to identify opportunities for growth and implement strategies to increase Jerry.ai's online presence.
• Work with the Content team to ensure that all content published across platforms is consistent, engaging, and aligns with the company's overall messaging.
• Monitor and analyze performance metrics such as sentiment, share of voice, referral traffic, and LLM citation to adjust the community strategy as needed.
• Stay up-to-date with the latest trends and developments in community management, fintech, and insurtech to continually improve Jerry.ai's online presence.
• Develop and maintain Jerry.ai's subreddits, ensuring they become active, trusted communities.
• Implement a system to track engagement and sentiment across all platforms, using this data to refine the community strategy.
• Identify and leverage opportunities to collaborate with influencers or other brands to expand Jerry.ai's reach.

What We Are Looking For

• 3+ years of experience in community management or organic social media, preferably in fintech, insurtech, or another consumer-facing and/or regulated category.
• A proven track record of building and maintaining online communities across multiple platforms.
• Excellent communication and interpersonal skills, with the ability to adapt your tone and style to different audiences.
• Strategic thinking with the ability to build systems and processes that support community growth.
• Understanding of SEO principles and how LLMs cite sources, with the ability to incorporate this knowledge into community management strategies.
• Experience with AI tools and how they can be leveraged to enhance community engagement and content creation.
• Ability to work independently and as part of a team, with a strong capacity for self-motivation and discipline.
• A patient and curious approach, focusing on long-term organic trust over quick PR wins.
• Familiarity with analytical tools to measure community performance and adjust strategies accordingly.

Nice to Have

• Experience in managing communities related to financial products or services.
• Knowledge of content creation tools and platforms.
• Certification in community management or a related field.
• Experience working in a remote setup and managing remote teams or collaborations.

Benefits and Perks

• Competitive salary package.
• Opportunities for equity grants.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Paid time off and paid parental leave.
• 401(K) plan with employer matching.
• Wellness benefits and access to mental health support.
• Remote work setup with stipends for home office equipment and internet.
• Professional development opportunities, including training and conference attendance.
• Access to the latest tools and technologies to support your work.

• Tailor Your Application: Ensure your resume and cover letter are tailored to the Community Manager role, highlighting your experience in community management, digital skills, and experience in fintech or related industries.
• Build a Strong Portfolio: Create a portfolio that showcases your community management skills, including any successful community projects you've led or been a part of, and metrics that demonstrate your impact.
• Prepare for Behavioral Interviews: Be ready to provide specific examples from your past experiences that demonstrate your skills in community building, conflict resolution, and content creation.
• Stay Updated on Industry Trends: Show your passion for community management and fintech by staying updated on the latest trends and developments in these fields.
• Negotiate Your Salary: Research the market rate for Community Managers in fintech and be prepared to negotiate your salary based on your experience and qualifications.
• Ask About Remote Work Support: During the interview, ask about the support provided for remote workers, including any stipends for equipment, software, or internet, and how the team collaborates remotely.
• Consider the Company Culture: Assess whether Jerry.ai's mission and values align with your own, and if you see yourself thriving in their remote work environment.