Community Manager (Senior Level Considered)
WFA Digital Insight
As demand for personalized education technology grows, so does the need for skilled Community Managers. With 34% growth in the ed-tech sector in 2025, professionals with strong relationship-building skills and attention to detail are in high demand. Empowerly, a venture-backed company, stands out with its innovative approach to college counseling, and this role offers a unique chance to make a difference in students' lives. Before applying, candidates should be aware of the fast-paced environment and the need to balance multiple priorities while maintaining a high level of customer service.
Job Description
About the Role
The Community Manager role at Empowerly is a pivotal position that requires a unique blend of interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. As a key point of contact for students and families, the Community Manager will be responsible for ensuring a smooth and positive experience with Empowerly's services. This involves building strong relationships, answering questions, solving problems, and coordinating next steps. The ideal candidate will be someone who thrives in a dynamic setting, is passionate about helping others, and can balance the demands of relationship-building with strong organizational skills.Empowerly's mission to empower students to become the most successful version of themselves is at the heart of everything they do. The company's innovative approach to college counseling, including the use of predictive technology like the Empowerly Score, sets it apart in the education technology sector. As part of the Community Management team, the successful candidate will play a crucial role in delivering on this mission, working closely with students, parents, counselors, and internal teams to ensure that families have a holistic and supportive experience.
What You Will Do
- Serve as a primary point of contact for students and families throughout their Empowerly experience
- Build strong relationships with families through proactive communication and support
- Answer questions, troubleshoot concerns, and help families navigate the admissions process
- Partner with counselors and internal teams to ensure students stay on track toward their goals
- Monitor student engagement and identify opportunities for additional support
- Deliver a high level of customer service in every interaction
- Manage incoming support requests and customer communications
- Maintain accurate records and documentation within Empowerly systems
- Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates
- Complete operational tasks accurately and efficiently
- Help ensure a consistent experience for families across all stages of the program
- Resolve customer concerns with professionalism, empathy, and sound judgment
- Escalate issues when appropriate while maintaining a positive experience for families
What We Are Looking For
- Experience in community management, customer service, or a related field
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment and balance multiple priorities
- Detail-oriented with strong organizational skills
- Proficiency in HubSpot and Excel
- Experience working with families or in an educational setting is a plus
- Ability to maintain confidentiality and handle sensitive information
- Strong problem-solving skills and ability to think critically
- Ability to work independently and as part of a team
- Familiarity with education technology or the college admissions process is desirable
Nice to Have
- Experience with data analysis and interpretation
- Knowledge of marketing automation platforms
- Certification in customer service or a related field
- Experience working in a startup or ed-tech environment
- Familiarity with project management tools
Benefits and Perks
- Opportunity to work with a mission-driven company making a difference in students' lives
- Collaborative and dynamic work environment
- Professional development opportunities
- Access to the latest education technology and tools
- Flexible working hours and remote work options
- Competitive compensation package
- Comprehensive health insurance
- Generous PTO policy
- Parental leave and family support benefits
- Employee stipend for professional development and education
- Access to a network of professionals in the ed-tech and education sectors
How to Stand Out
- Tip: Highlight your experience with customer service software and CRM systems like HubSpot to stand out.
- Develop a portfolio that showcases your ability to build strong relationships and solve complex problems.
- When applying, be prepared to discuss specific scenarios where you had to balance multiple priorities and maintain a high level of customer service.
- Research Empowerly's mission and values to understand how your skills and experience align with the company's goals.
- Practice your problem-solving skills and be ready to provide examples of times when you had to think critically to resolve an issue.
- Consider reaching out to current or former employees to gain insights into the company culture and the role.
- Be prepared to discuss your long-term career goals and how this role fits into your overall career aspirations.
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