Community Operations Lead
WFA Digital Insight
As the remote job market continues to grow, with demand for community operations specialists increasing by 25% in 2025, roles like this are highly sought after. Stripe's commitment to innovation and community building makes this an attractive opportunity for those with a passion for digital marketing and operational excellence. With the right skills in Salesforce, Excel, and data analysis, candidates can stand out in a competitive field. Before applying, it's essential to understand the importance of community-led programs and the role's focus on efficiency and automation.
Job Description
About the Role
The Community Operations Lead at Stripe plays a crucial role in driving the company's mission to increase the GDP of the internet. This involves building and maintaining community systems and tooling that enable scale, automation, and efficiency for the Community team. The successful candidate will be responsible for creating and maintaining new campaigns and channels that drive community growth at scale, working closely with various internal teams.Day-to-day, the role entails project-managing the implementation and ongoing maintenance of a community platform, developing tracking and reporting systems, and setting up and maintaining workflows for the team. The ideal candidate will be well-versed in data analysis, able to assess and visualize existing data, and set up systems to extract and share new data.
The Community team at Stripe brings businesses together to exchange strategies, form valuable relationships, and discover new ways to succeed. As a Community Operations Lead, you will be part of a dynamic team that is dedicated to driving community growth and engagement.
What You Will Do
- Project-manage the implementation and ongoing maintenance of a community platform to support Stripe Community builders and their communities
- Develop tracking and reporting systems for the Stripe Community, including Builder activity and engagement as well as downstream business impact using tools like Salesforce and Excel
- Setup and maintain the team's day-to-day workflows for things like Builder recruitment and event tracking
- Identify and develop new opportunities to increase the team's efficiency through systems and tooling
- Leverage tracking systems to make data-driven recommendations for community recruitment and growth strategy
- Collaborate with internal teams like Demand Gen Systems, WPP, and Brand Studio to ensure alignment and effective community growth
- Analyze data to inform community growth and engagement strategies
- Develop and maintain new campaigns and channels that drive community growth at scale
- Stay up-to-date with industry trends and best practices in community operations and growth
What We Are Looking For
- Experience setting up and maintaining community operations for a brand, especially for community-led or user group-focused programs
- Fluency with data analysis and visualization, including the ability to set up systems to extract and share new data
- Demonstrated ability to set up workflows that increase efficiency and automation
- Strong understanding of community growth and engagement strategies
- Experience with tools like Salesforce, Excel, and other data tools
- Excellent communication and project management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Nice to Have
- Experience with SQL and other data tools
- Salesforce experience, especially creating a new SFDC instance
- Knowledge of community growth and engagement strategies
- Experience working with remote teams and managing distributed workflows
Benefits and Perks
- Competitive compensation package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to cutting-edge tools and technologies
- Comprehensive health insurance and benefits package
- Generous paid time off and holiday allowance
How to Stand Out
- Make sure to highlight your experience with community operations and growth strategies in your application
- Showcase your data analysis and visualization skills, including proficiency with tools like Salesforce and Excel
- Emphasize your ability to work in a fast-paced environment and adapt to changing priorities
- Be prepared to discuss your experience with workflow automation and efficiency
- Research Stripe's company culture and values to demonstrate your alignment with the organization's mission
- Prepare examples of successful community growth and engagement strategies you've implemented in previous roles
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.