Community & Support Specialist - EST Time Zone (Consultant)

IFTTT·Remote(Anywhere in the World)·Work From Anywhere
Support

WFA Digital Insight

In the fast-evolving world of remote work, community and support roles are becoming increasingly vital for tech companies. With a growing demand for digital skills, particularly in community management and technical support, positions like the Community & Support Specialist at IFTTT stand out. The role not only requires strong communication skills but also a knack for troubleshooting and community engagement across platforms like Discord and Reddit. With IFTTT's innovative approach to automating web services, candidates should be prepared to adapt quickly and utilize their technical knowledge effectively in this dynamic environment.

Job Description

About the Role

IFTTT is seeking a Community & Support Specialist to join their fully remote team. This role focuses on enhancing user engagement and providing technical assistance across various platforms, including Reddit and Discord.

Responsibilities

  • Manage and engage with users on online platforms.
  • Respond to community feedback and assist in discovering value in IFTTT Pro.
  • Efficiently handle support tickets, assisting users in building Applets.
  • Collaborate on campaigns to boost community participation.
  • Create and refine help center documentation and troubleshoot issues.

Requirements

  • Proven experience managing online communities for software or SaaS products.
  • Strong writing and communication skills in English.
  • Familiarity with JavaScript and experience with CRM tools like Zendesk.
  • Prior experience working remotely and engaging users across multiple channels.

Nice to Have

  • Understanding of APIs and user authentication (OAuth 2).
  • A passion for user support and problem-solving.

How to Stand Out

  • Familiarize yourself with IFTTT's services, especially Applets and Pro features, to effectively assist users.
  • Highlight any previous community management experience on platforms like Discord or Reddit in your application.
  • Showcase your writing skills by preparing a short example of help center documentation or a community engagement piece.
  • Prepare for technical questions regarding JavaScript and troubleshooting user issues, as technical proficiency is crucial for this role.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.