Companion

Social Discovery Ventures·Remote(Kenya, South Africa)
Other

WFA Digital Insight

The demand for remote customer support specialists has surged in recent years, with a 25% increase in job postings in 2025 alone. As companies shift towards online platforms, the need for skilled chat operators who can provide empathetic and engaging conversations has never been higher. Social Discovery Ventures, a leading social discovery group, is at the forefront of this trend. With a presence in over 150 countries, they are looking for talented individuals who can help users feel less lonely through consistent and warm conversations. Candidates should be prepared to showcase their excellent communication skills and ability to work in a fast-paced remote environment.

Job Description

About the Role

Social Discovery Ventures is seeking a skilled and empathetic Companion to join their team. As a Companion, you will be responsible for communicating with users across various social discovery products, providing warm and engaging conversations that help users feel less lonely. You will be part of a global team of digital nomads working remotely from various locations, and will play a crucial role in shaping the user experience.

The role of a Companion is multifaceted, requiring a unique blend of emotional intelligence, communication skills, and technical expertise. You will be working with a wide range of users, each with their own unique needs and preferences. Your ability to adapt to different communication styles and provide personalized support will be essential in this role.

You will be working closely with a team of like-minded professionals who share a passion for creating innovative social discovery products. Our team is committed to providing a supportive and inclusive work environment, where everyone can thrive and grow.

What You Will Do

  • Communicate with users across various social discovery products, providing warm and engaging conversations
  • Respond quickly to user inquiries, maintaining a natural and consistent tone
  • Adapt your communication style to different users, moods, and intents
  • Help users feel heard, involved, and emotionally engaged
  • Follow internal communication guidelines and report any issues or inconsistencies
  • Stay focused and reliable while handling a high volume of routine chat-based communication
  • Collaborate with the team to continuously improve the user experience
  • Participate in training and development programs to enhance your skills and knowledge
  • Provide feedback and insights to the team on user behavior and preferences

What We Are Looking For

  • Fluent in written English, with additional languages such as French or Spanish being a plus
  • Strong text-based communication skills, with the ability to keep conversations natural and engaging
  • Confidence in using a PC, smartphone, messaging apps, and basic office tools
  • Readiness for routine, high-volume chat communication and the ability to stay focused during shifts
  • Responsibility, reliability, and the ability to follow an agreed work schedule
  • Open-mindedness and stress resistance when communicating with different types of users
  • Ability to follow internal guidelines, accept feedback, and adapt your communication style
  • Basic understanding of communication psychology, emotional engagement, or customer support

Nice to Have

  • Experience in customer support or a related field
  • Familiarity with social discovery products and platforms
  • Knowledge of communication psychology and emotional intelligence
  • Certification in a related field, such as customer support or communication

Benefits and Perks

  • Remote work opportunity, with the flexibility to work from anywhere
  • Competitive compensation package, with bonuses up to $5000 for referring successful applicants
  • 28 calendar days of paid vacation per year, plus 7 wellness days
  • 50% payment for professional training, international conferences, and meetings
  • Corporate discount for English lessons
  • Health benefits, including up to
    000 gross per year for medical insurance or doctor’s fees

How to Stand Out

  • Be prepared to showcase your excellent communication skills and ability to work in a fast-paced remote environment
  • Make sure you have a strong understanding of communication psychology and emotional intelligence
  • Familiarize yourself with social discovery products and platforms, and be prepared to learn more
  • Be open-minded and stress-resistant, as you will be communicating with different types of users
  • Highlight your experience in customer support or a related field, and be prepared to provide specific examples
  • Be prepared to ask questions during the interview, such as what a typical day looks like and how the team collaborates

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