Competitive Intelligence Operation Lead / Bilingual / Remote

About the Role

In this role, you will act as the Center of Excellence lead for Crayon and Clozd, overseeing their successful integration with commercial systems and driving platform adoption to improve win rates, optimize product roadmaps, and enhance go-to-market strategies. You will work closely with cross-functional teams, including sales, product, and marketing, to ensure seamless integration and maximum impact.

The ideal candidate will have a strong background in competitive intelligence, platform management, and technical project management, with a proven ability to leverage artificial intelligence tools for actionable insights.

What You Will Do

• Lead the end-to-end management, operation, and optimization of the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform across all Iron Mountain business units
• Partner with Iron Mountain Information Technology teams to execute integration roadmaps with key systems, including Salesforce, Seismic, Gong, People.ai/Backstory, and Google Workspace
• Drive cross-functional adoption and serve as the internal subject matter expert across sales, product, and marketing teams
• Manage the execution of the Clozd Win-Loss program and Crayon content, ensuring all automated workflows, interview guides, and dynamically updated battlecards adhere to organizational standards
• Monitor platform success metrics like seller login rates and influenced revenue
• Develop and maintain strong relationships with key stakeholders, including sales, product, and marketing leaders
• Collaborate with the Global Customer and Market Intelligence team to develop and implement competitive intelligence strategies
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to continuously improve platform management and optimization

What We Are Looking For

• 5+ years of progressive experience in Competitive Intelligence, market intelligence, or platform management within a complex Business-to-Business (B2B) enterprise
• Strong knowledge and deep experience with the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform, including a proven ability to leverage integrated artificial intelligence tools for actionable insights
• Proven ability in technical project management, specifically managing relationships with the Information Technology function to execute integrations between Competitive Intelligence/Win-Loss platforms and Customer Relationship Management (CRM) or Sales Enablement systems like Salesforce, Seismic, and Gong
• A Bachelor of Arts or Bachelor of Science (BA/BS) degree in business, marketing, or a related analytical field
• Strong analytical, problem-solving, and communication skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Nice to Have

• Experience with Salesforce and Excel
• Knowledge of artificial intelligence and machine learning concepts
• Familiarity with data visualization tools and techniques

Benefits and Perks

• Competitive compensation and benefits aligned with experience
• Flexible work options and alternative work arrangements to support work-life balance
• Comprehensive health, wellness, and retirement plans
• Opportunities for continuous learning and professional growth within a global organization
• Access to cutting-edge technologies and tools
• Collaborative and dynamic work environment
• Recognition and reward for outstanding performance
• Paid time off and holidays
• Remote work stipend and support

• Tip: Highlight your experience with competitive intelligence platforms, such as Crayon and Clozd, and your ability to leverage artificial intelligence tools for actionable insights.
• Tip: Showcase your technical project management skills, including your ability to manage relationships with IT teams and execute integrations with CRM and sales enablement systems.
• Tip: Emphasize your analytical, problem-solving, and communication skills, and be prepared to provide examples of how you have applied these skills in previous roles.
• Tip: Be prepared to discuss your experience with data visualization tools and techniques, and how you have used these to communicate complex insights to stakeholders.
• Tip: Research Iron Mountain's company culture and values, and be prepared to discuss how your skills and experience align with these.
• Tip: Practice your responses to common interview questions, such as 'Why do you want to work for Iron Mountain?' and 'How do you stay current with industry trends and emerging technologies?'
• Tip: Be prepared to negotiate salary and benefits, and have a clear understanding of your worth and the market rate for your skills and experience.