Compliance Manager - Customer Compliance & Chargebacks

## About the Role The Compliance Manager will play a critical role in ensuring that Conair's distribution center operations adhere to the complex routing guides and shipping requirements of major retail partners. This involves investigating and disputing chargebacks, identifying and eliminating root causes of compliance failures, and developing strategies to improve overall compliance. The successful candidate will work closely with the warehouse operations team and report to senior management.

The day-to-day responsibilities of this role will include analyzing data to identify trends and areas for improvement, collaborating with cross-functional teams to implement process changes, and developing training programs to educate staff on compliance procedures. The role is ideal for someone who is detail-oriented, analytical, and has excellent communication skills.

As a key member of the compliance team, the Compliance Manager will have the opportunity to make a significant impact on the company's bottom line by reducing chargebacks and improving customer satisfaction. The role offers a unique blend of analytical and problem-solving skills, making it an exciting opportunity for those looking to advance their careers in supply chain management.

## What You Will Do - Develop and implement compliance programs to ensure adherence to retailer requirements - Investigate and dispute chargebacks, working with retailers to resolve issues - Analyze data to identify trends and areas for improvement in compliance - Collaborate with cross-functional teams to implement process changes - Develop training programs to educate staff on compliance procedures - Monitor and report on compliance metrics, including chargeback rates and compliance scores - Identify and eliminate root causes of compliance failures - Develop strategies to improve overall compliance and reduce chargebacks - Stay up-to-date with changes in retailer requirements and regulations

## What We Are Looking For - Bachelor's degree in supply chain, Business Administration, Operations Management, or related field - 3-5 years of experience in warehouse operations, supply chain, or accounts receivable - Extensive hands-on experience navigating major retailer vendor portals - Strong understanding of EDI transactions and barcode labeling standards - Proficiency in Warehouse Management Systems (WMS) and ERP systems - Excellent analytical and problem-solving skills - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize tasks effectively

## Nice to Have - Experience with data analysis and reporting tools - Knowledge of lean manufacturing principles and process improvement methodologies - Certification in supply chain management or a related field

## Benefits and Perks - Comprehensive Medical/Dental/Vision plans - Generous Paid Time Off Programs - Life & Disability Insurance - FSA/HSA/Dependent Care FSA - Paid Parental Leave - 401k and company match - EAP & Employee Wellness Programs - Volunteer Days - Paid Time Off - Opportunities for professional development and growth - Collaborative and dynamic work environment

- Develop a strong understanding of retailer requirements and regulations to stand out in your application.

• Showcase your analytical and problem-solving skills by providing examples of how you have improved compliance in previous roles.
• Highlight your experience with data analysis and reporting tools to demonstrate your ability to drive process improvements.
• Prepare to discuss your experience with EDI transactions and barcode labeling standards, and be ready to provide examples of how you have applied this knowledge in previous roles.
• Research Conair's company culture and values to demonstrate your enthusiasm for the role and the company.
• Be prepared to discuss your experience with lean manufacturing principles and process improvement methodologies, and how you can apply these to improve compliance.