Compliance Operations Specialist 1

## About the Role As a Compliance Operations Specialist 1 at Twilio, you will be at the heart of ensuring that the company's platform is used in a legal, compliant, and wanted manner. This involves monitoring the use of Twilio products, including voice, SMS, and email, to identify and mitigate any fraudulent activity. Your day-to-day tasks will range from investigating cases of non-compliance to collaborating with internal teams to implement preventive measures.

The role is critical in safeguarding Twilio's customers and consumers worldwide from fraud and abuse, making it an exciting opportunity for those passionate about compliance and fraud prevention. You will be part of a vibrant, remote-first team that values diversity and inclusion, offering a unique chance to contribute to a global impact.

## What You Will Do - Investigate cases of non-compliance quickly and efficiently, performing analysis to understand bad actor behavior.

• Protect Twilio customers and consumers through ongoing identification of bad actors and non-compliant activity.
• Identify trends, root cause gaps, and recommend appropriate preventative solutions.
• Use call detail records and aggregate traffic data to identify patterns and trends.
• Resolve urgent issues impacting businesses, carriers, and consumers worldwide.
• Detect and prevent non-compliant activity using Twilio's tools and your own investigative powers.
• Provide support for customers by email to ensure an excellent experience with Twilio.
• Stay updated with regulatory requirements and industry trends to ensure compliance.

## What We Are Looking For - 1-2 years of experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications.

• Experience working in a fast-paced, ambiguous environment with a strong bias for action.
• Empathetic with a love for working with customers and internal teams.
• Excellent research and investigation skills.
• Ability to work a non-traditional schedule, including weekends, holidays, and evenings.
• Proficiency in Excel for data analysis and reporting.
• Strong communication and interpersonal skills.

## Nice to Have - Experience with AI tools for fraud detection and prevention.

• Knowledge of CTIA requirements and industry standards for compliance.
• Certification in compliance or a related field.
• Experience working in a remote-first company.

## Benefits and Perks - Opportunity to work with a global, remote-first company.

• Comprehensive health benefits.
• Generous PTO and holiday package.
• Access to professional development and growth opportunities.
• Remote work stipend for home office setup.
• Equity and stock options as part of the compensation package.

- Brush up on your Excel skills: Being proficient in Excel is crucial for this role, so make sure you practice your data analysis and reporting skills.

• Stay updated on industry trends: Show your passion for compliance by staying informed about the latest regulatory requirements and industry trends.
• Highlight your analytical skills: In your application, emphasize your ability to analyze data and investigate complex cases.
• Prepare examples of your compliance experience: Be ready to provide specific examples of your experience in fraud prevention and compliance.
• Research Twilio's culture: Understand Twilio's commitment to remote-first work and global inclusion, and be prepared to discuss how you can contribute to this culture.
• Practice your communication skills: As you will be working with customers and internal teams, make sure your communication skills are polished.