Compliance Operations Specialist
WFA Digital Insight
As remote work continues to redefine the job market, demand for skilled compliance specialists has grown significantly. With the rise of digital communications, companies like Twilio are at the forefront of innovation, requiring experts to ensure their platforms are used legally and responsibly. Currently, the market sees a surge in compliance roles, with a notable 25% increase in job postings over the last year. Twilio stands out for its commitment to remote-first work and global inclusion. Before applying, candidates should be aware that a strong foundation in research and analytical skills is crucial, as well as the ability to work independently in a fast-paced environment.
Job Description
About the Role
The Compliance Operations Specialist role at Twilio is a pivotal position that ensures the company's products and services are used in compliance with legal and regulatory requirements. Day-to-day, this involves monitoring the use of Twilio's voice, SMS, and KYC products to identify and mitigate potential risks. As part of a remote-first company, this role offers the opportunity to work with a global team, contributing to the development of innovative solutions that power the future of communications.Twilio's mission to make communications more accessible and personalized for businesses and developers worldwide is at the heart of this role. The Compliance Operations Specialist will work closely with various teams across the organization to investigate issues, determine root causes, and develop strategies to prevent non-compliant activity. This includes working with customers, carriers, and internal stakeholders to resolve urgent issues and ensure that Twilio's platform is used responsibly.
The role is part of a vibrant team with diverse experiences, making a global impact each day. With Twilio's strong culture of connection and inclusion, this position offers a unique opportunity to be part of a company that values innovation, flexibility, and employee growth.
What You Will Do
- Monitor the use of Twilio's products to ensure compliance with legal and regulatory requirements
- Investigate issues and determine root causes of non-compliant activity
- Work with customers, carriers, and internal stakeholders to resolve urgent issues
- Develop and implement strategies to prevent fraud and abuse on Twilio's platform
- Collaborate with the compliance team to ensure all traffic on Twilio's platform meets CTIA requirements and follows Twilio's Voice Policy, Messaging Policy, and Acceptable Use policy
- Perform due diligence on new customers and onboard them onto Twilio's platform
- Respond to and action incoming carrier partner notifications
- Provide support to customers via email and phone, ensuring an excellent experience with Twilio
- Troubleshoot and resolve issues across multiple areas in the team's domain
- Use Twilio's tools and investigative powers to detect and prevent non-compliant activity
What We Are Looking For
- Intermediate to advanced research and investigation skills
- Ability to work independently in a fast-paced environment
- Strong analytical skills to identify and mitigate potential risks
- Excellent communication skills to work with customers, carriers, and internal stakeholders
- Experience with compliance, risk management, or a related field
- Proficiency in Excel and ability to learn Twilio's tools and systems
- Passion for preventing fraud and abuse, with a keen eye for detail
- Ability to work a non-traditional schedule, including weekends and holidays
- Strong problem-solving skills to resolve complex issues
Nice to Have
- Experience with artificial intelligence or machine learning technologies
- Knowledge of telecommunications regulations and laws
- Familiarity with cloud-based platforms and SaaS solutions
- Certification in compliance, risk management, or a related field
Benefits and Perks
- Opportunity to work with a global, remote-first company
- Competitive compensation package
- Health, dental, and vision insurance
- 401(k) matching program
- Flexible PTO policy
- Access to professional development opportunities
- Remote work stipend and equipment allowance
How to Stand Out
- Tip: Highlight your analytical and problem-solving skills in your application, as these are crucial for success in this role.
- To stand out, demonstrate your passion for compliance and risk management with specific examples from your experience.
- Be prepared to discuss your experience with Excel and other tools, and how you can apply these skills to Twilio's platform.
- Show your ability to work independently and as part of a global team, with strong communication skills.
- Prepare examples of how you've handled complex issues and resolved them effectively, to showcase during the interview process.
- Don't underestimate the importance of attention to detail; demonstrate how you ensure accuracy in your work.
- When negotiating salary, consider the benefits of working for a remote-first company and the value of the experience you'll gain in this role.
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