Consultant II - Epic Revenue Cycle - Healthcare Technology

About the Role

The Health IT Solutions team at Guidehouse is dedicated to helping healthcare organizations improve their technology outcomes through a combination of IT strategies, operational improvements, and technology adoption. By joining this team, you will be part of a dynamic and supportive environment that values innovation, teamwork, and client satisfaction. Your role will involve working on a variety of projects, from Epic implementation and optimization to workflow analysis and system configuration, all with the goal of driving meaningful improvements in healthcare technology outcomes.

As a Consultant II - Epic Revenue Cycle, you will have the opportunity to work with a range of clients, from large healthcare systems to smaller community hospitals, each with their unique challenges and opportunities. Your ability to analyze complex problems, develop creative solutions, and communicate effectively with clients and internal teams will be essential in delivering successful project outcomes. You will also have the opportunity to collaborate with other consultants, analysts, and technical experts, sharing knowledge and best practices to drive continuous improvement in healthcare technology outcomes.

What You Will Do

• Support the configuration and optimization of Epic revenue cycle applications across front-end, middle, and back-end functions
• Participate in Epic implementation or optimization projects as part of a project team, working closely with clients and internal stakeholders to deliver successful outcomes
• Conduct current-state workflow analysis and contribute to system-enabled improvement recommendations, identifying areas for improvement and developing strategies to optimize client workflows
• Build, test, and validate Epic functionality, including Patient Access, HIM, Hospital Billing, Professional Billing, and Resolute applications
• Support the development and delivery of end-user training materials and sessions, ensuring that clients have the skills and knowledge needed to effectively use their Epic systems
• Document workflows, system configurations, and project artifacts, maintaining accurate and up-to-date records of project activities and outcomes
• Collaborate with project team members, client stakeholders, and technical resources to drive project outcomes and ensure client satisfaction
• Provide support during go-live activities, including issue tracking and resolution support, to ensure a smooth transition to new or optimized Epic systems
• Help identify system or workflow issues and escalate as needed, working closely with internal teams and clients to resolve problems and improve overall system performance
• Contribute to internal knowledge sharing and best practice documentation, sharing expertise and experience with other consultants and analysts to drive continuous improvement in healthcare technology outcomes

What We Are Looking For

• Minimum of an Associate's degree in Healthcare, Business, Information Systems, or a related field, with a strong foundation in healthcare technology and operations
• 2+ years of hands-on Epic revenue cycle experience, with a deep understanding of Epic systems and workflows
• Experience supporting revenue cycle functions across the end-to-end continuum, with emphasis on back-end operations (billing, collections, denials)
• Involvement in at least one Epic implementation or major optimization effort, with a proven track record of delivering successful project outcomes
• Working knowledge of Epic revenue cycle applications, with the ability to analyze, configure, and optimize workflows and system settings
• Understanding of revenue cycle workflows, reimbursement models, and compliance, with the ability to identify areas for improvement and develop creative solutions
• Ability to analyze, configure, and optimize workflows and system settings, with a strong attention to detail and a commitment to quality
• Experience with reporting, analytics, or performance monitoring within Epic, with the ability to interpret data and drive meaningful improvements in healthcare technology outcomes
• Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, internal teams, and other stakeholders

Nice to Have

• Bachelor's degree in Healthcare, Business, Information Systems, or a related field, with a strong foundation in healthcare technology and operations
• Epic certification in one or more revenue cycle applications (Resolute Hospital Billing, Resolute Professional Billing, Cadence, Prelude, Revenue Guardian, or HIM)
• Experience with Epic Tapestry, Welcome, or Claims and Remittance applications, with a deep understanding of Epic systems and workflows
• Knowledge of payer contracting and denial management strategies, with the ability to identify areas for improvement and develop creative solutions
• Experience with Epic upgrades and application updates, with a strong understanding of the latest Epic systems and technologies

Benefits and Perks

• Competitive compensation package, with salaries ranging from $68,000 to over
  10,000
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) retirement plan and flexible spending accounts
• Opportunities for professional growth and development, including training and mentorship programs, as well as conference and education support
• Collaborative and dynamic work environment, with a strong team-oriented culture and a commitment to diversity and inclusion
• Flexible work arrangements, including remote work options and flexible hours, to support work-life balance and overall well-being
• Access to cutting-edge technologies and innovative solutions, with the opportunity to work with the latest Epic systems and technologies
• Recognition and reward programs, including bonuses and incentives, to recognize and reward outstanding performance and contributions
• Paid time off and holidays, including parental leave and adoption assistance, to support work-life balance and overall well-being
• Wellness programs and employee assistance initiatives, including mental health support and fitness programs, to promote overall health and well-being

• Develop a strong understanding of Epic revenue cycle applications and workflows, including Patient Access, HIM, Hospital Billing, Professional Billing, and Resolute applications
• Build a portfolio of your work, including examples of successful project outcomes and improvements in healthcare technology outcomes
• Prepare to discuss your experience with Epic implementation and optimization, as well as your ability to analyze and optimize workflows and system settings
• Emphasize your ability to communicate effectively with clients and internal teams, and to collaborate with other consultants, analysts, and technical experts to drive successful project outcomes
• Research Guidehouse and the Health IT Solutions team, and be prepared to discuss how your skills and experience align with the company's goals and mission
• Practice your problem-solving skills, and be prepared to discuss how you would approach complex problems and develop creative solutions
• Be prepared to discuss your experience with reporting, analytics, or performance monitoring within Epic, and how you have used data to drive meaningful improvements in healthcare technology outcomes