Consumer L&D SME Trainer Lead Analyst

About the Role

The role requires a deep understanding of the company's mission and values, as well as the ability to work in a fast-paced, dynamic environment. You will be expected to travel up to 50% of the time, delivering training sessions in person and virtually to a global audience.

Coinbase is a leader in the crypto and blockchain technology space, and this role offers the opportunity to be part of a team that is shaping the future of the financial system. With a strong focus on innovation and customer satisfaction, Coinbase is committed to providing the best possible experience for its customers, and this role is critical to achieving that goal.

What You Will Do

• Deliver comprehensive, interactive, and strategically aligned training sessions for premium support teams
• Develop and implement training programs that drive quality, performance, and operational excellence
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions
• Establish and enforce high standards in training delivery for consistent knowledge transfer
• Conduct Train-the-Trainer masterclasses and certify training facilitators
• Participate in continuous development programs to uplift trainer quality
• Drive recommendations for the design of onboarding and cross-skilling programs
• Ensure training content aligns with evolving regulatory requirements and internal policies
• Oversee and direct the identification and remediation of training gaps through advanced QA processes and performance analytics

What We Are Looking For

• 5+ years of experience in training and development, with a focus on operations processes
• Expertise in delivering training sessions in person and virtually to a global audience
• Strong understanding of the crypto and blockchain technology space
• Ability to work in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to travel up to 50% of the time
• Experience with training software and technologies
• Strong knowledge of adult learning principles and instructional design

Nice to Have

• Experience with e-learning platforms and technologies
• Knowledge of agile development methodologies
• Experience with data analysis and performance metrics
• Certification in training and development, such as CPTD or CLO

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive health insurance plan
• 401(k) matching program
• Flexible paid time off and holidays
• Remote work stipend and equipment allowance
• Opportunities for professional development and growth
• Access to cutting-edge technologies and tools
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance

• Tip: Highlight your experience with training software and technologies, such as learning management systems and virtual classroom tools.
• Tip: Be prepared to provide specific examples of your training programs and their impact on business outcomes.
• Tip: Show a strong understanding of the crypto and blockchain technology space, and be prepared to discuss its applications and implications.
• Tip: Emphasize your ability to work in a fast-paced, dynamic environment, and highlight your experience with agile development methodologies.
• Tip: Prepare to discuss your approach to instructional design and adult learning principles, and be prepared to provide examples of your experience with these concepts.
• Tip: Research the company culture and values, and be prepared to discuss how your own values and approach align with those of Coinbase.