Conversation Designer (Portugal based)
WFA Digital Insight
The demand for skilled conversation designers has grown significantly, with companies like Scotty AI leading the charge in AI-driven digital workforce solutions. As the remote job market continues to evolve, professionals with expertise in UX strategy, linguistics, and technical implementation are in high demand. With the global digital workforce expected to reach new heights, conversation designers will play a crucial role in shaping the future of AI interactions. Scotty AI's innovative approach to deploying digital workers at scale has already yielded award-winning results, making this a compelling opportunity for those looking to make a meaningful impact. Before applying, candidates should be prepared to showcase their ability to balance technical expertise with creative problem-solving and a deep understanding of user needs.
Job Description
About the Role
The Conversation Designer role at Scotty AI is a unique blend of technical expertise, creative vision, and strategic thinking. As a key member of the team, you will be responsible for designing and implementing conversational interfaces that are both intuitive and effective. Your day-to-day work will involve collaborating with global enterprise clients to understand their business processes and translating these into modular, human-centric AI interactions.The role requires a deep understanding of UX strategy, linguistics, and technical implementation, as well as the ability to communicate complex ideas simply and lead client-facing workshops. You will sit at the intersection of strategy and execution, working closely with stakeholders to map out requirements and then rolling up your sleeves to build, test, and optimize the AI's brain through sophisticated prompt engineering and logical structuring.
The team at Scotty AI is passionate about delivering award-winning results for some of the world's largest listed companies, and as a Conversation Designer, you will play a critical role in driving this success.
What You Will Do
- Act as the primary point of contact for clients during the design and implementation phase
- Map out business processes and translate them into conversational requirements
- Design and propose modular conversation solutions and UX-oriented flows for new and existing use cases
- Take a hands-on approach to building conversations, refining AI behavior through sophisticated prompt engineering and the strategic reuse of logic modules
- Analyze interaction logs and performance data to identify bottlenecks and lead debugging efforts
- Provide proactive post-live care to ensure the digital worker evolves and improves over time
- Guard the quality of the 'AI brain' through rigorous testing and review of flows, prompts, and configurations
- Contribute to the global conversation on architecture and help build a library of reusable components and best practices
- Collaborate with stakeholders to identify opportunities for improvement and implement changes
- Develop and maintain detailed documentation of conversation flows, prompts, and configurations
What We Are Looking For
- Proven ability to manage stakeholders, present complex ideas simply, and lead client-facing workshops or discovery sessions
- Expertise in natural dialogue design and strong 'persona-driven' writing for both prompts and user-facing messages
- Deep understanding of prompt engineering (LLMs) and strong logical reasoning
- Comfortable working with JSON/YAML configs and analyzing system logs
- Ability to interpret conversation data to define test cases and assess qualitative AI performance
- Familiarity with Jira, Confluence, and ticket-based workflows
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
- Excellent communication and collaboration skills, with the ability to work effectively in a remote team environment
Nice to Have
- Experience working with AI and machine learning technologies
- Knowledge of cloud-based platforms and services
- Familiarity with agile development methodologies and version control systems
- Certification in UX design or a related field
- Experience working with global enterprise clients and understanding of their business needs
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI technology and contribute to its development
- Collaborative and dynamic work environment with a team of experienced professionals
- Flexible working hours and remote work options
- Professional development opportunities and access to training and certification programs
- Access to the latest tools and technologies in the field
- Recognition and reward for outstanding performance and contributions to the team
- Comprehensive health and wellness package, including mental health support and employee assistance programs
- Generous paid time off and holiday allowance
- Employee stock option plan and retirement savings plan
- Remote work stipend and home office setup support
How to Stand Out
- Develop a strong portfolio that showcases your conversation design skills and experience, including examples of your work with AI and machine learning technologies.
- Prepare to talk about your approach to prompt engineering and logical structuring, and be ready to provide examples of your work in these areas.
- Familiarize yourself with Scotty AI's technology and services, and be prepared to discuss how you can contribute to the company's mission and goals.
- Emphasize your ability to work effectively in a remote team environment and your experience with collaborative tools and platforms.
- Be prepared to discuss your experience working with global enterprise clients and your understanding of their business needs and challenges.
- Highlight your skills in UX design, linguistics, and technical implementation, and be prepared to provide examples of your work in these areas.
- Show enthusiasm for the company's mission and values, and be prepared to discuss how you can contribute to the team's success.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.