Counsel, Policy Manager

About the Role

The ideal candidate will have a deep understanding of the regulatory landscape in the APJ region, as well as experience working in a fast-paced, technology-driven environment. You will be a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.

What You Will Do

• Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio's products, services, marketing initiatives, and customer communications.
• Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.
• Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.
• Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.
• Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.
• Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.
• Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.
• Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.
• Proactively monitor regulatory developments and maintain accurate updates in internal systems.

What We Are Looking For

• 5+ years of experience in a similar role, preferably in the tech or telecom industry.
• Strong understanding of telecom regulations in the APJ region.
• Experience working in a fast-paced, technology-driven environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience with regulatory compliance and risk management.
• Bachelor's degree in Law or a related field.

Nice to Have

• Experience working with cross-functional teams, including Product, Engineering, and Commercial.
• Knowledge of cloud computing and data privacy regulations.
• Familiarity with agile development methodologies.
• Experience with project management tools and software.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a remote-first company that's shaping the future of communications.
• Strong culture of connection and global inclusion.
• Access to cutting-edge technology and tools.
• Flexible working hours and remote work options.
• Professional development opportunities and training programs.

• Be prepared to provide specific examples of your experience with telecom regulations and regulatory compliance.
• Show a deep understanding of the regulatory landscape in the APJ region and how it impacts Twilio's products and services.
• Highlight your ability to work independently and as part of a team, and demonstrate excellent communication and interpersonal skills.
• Emphasize your analytical and problem-solving skills, and provide examples of how you've applied them in previous roles.
• Be ready to discuss your experience with cross-functional teams and how you've driven compliance in a fast-paced environment.
• Don't be afraid to ask questions about the company culture and what a typical day in the role looks like.