Counselor - Telehealth CA

About the Role

The Telehealth Counselor position is crucial in our team, as it requires a deep understanding of substance use disorders and the ability to connect with patients remotely. You will be working closely with a multidisciplinary team of professionals who are dedicated to providing patient-centered care.

What You Will Do

• Ensure the completion of patient databases, treatment plans, progress notes, discharge summaries, and other essential documentation.
• Provide patients with orientation regarding the objectives of the program, phase system requirements, rules, regulations, sanctions, hours of service, patient rights, and additional information to help patients adjust to the program.
• Assess and place each patient according to the treatment phases in accordance with Federal and State standards and agency policies.
• Keep all patient files organized and updated for use by both you and the agency.
• Counsel patients in crisis situations, identifying patient resources and coping abilities to help patients cope with and resolve crisis.
• Counsel patients who have refused to comply with specific program requirements to increase patient awareness of the consequences of noncompliance.
• Arrange referrals to other agencies and resources in the community when appropriate.
• Perform treatment plan reviews and participate in case conferences and case reviews.
• Develop and increase knowledge of federal, state, and agency regulations regarding confidentiality, methadone treatment, and substance abuse counseling certification.
• Submit all internal and external correspondence to your supervisor for review and approval.

What We Are Looking For

• A strong background in counseling, preferably in substance use disorders.
• Experience with telehealth platforms and technology.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of federal and state regulations regarding patient care and confidentiality.
• A certification in substance abuse counseling or a related field.
• Experience working with diverse patient populations.

Nice to Have

• Experience with electronic health records (EHRs) and patient management systems.
• Knowledge of community resources and referral processes.
• Bilingual or multilingual skills to support diverse patient populations.
• Experience in crisis intervention and management.

Benefits and Perks

• Competitive compensation based on experience, education, and licensure.
• Eligibility for the Student Loan Repayment Program, with 90% of our facilities qualifying.
• Free access to over 600 CEU courses for professional development.
• Paid Time Off (PTO) and paid holidays to maintain a healthy work-life balance.
• Diversity, Equity, and Inclusion Initiatives to foster a supportive work environment.
• Free clinical supervision based on licensure and availability.
• Opportunities for professional growth and advancement within the company.

• Ensure you have a strong, stable internet connection for telehealth sessions, and familiarize yourself with the telehealth platform used by the company.
• Highlight any experience you have with substance use disorders and telehealth in your application, as these are key areas of focus for the role.
• Be prepared to provide specific examples of times when you had to counsel patients in crisis or manage complex situations during your interview.
• Consider obtaining or highlighting any certifications in substance abuse counseling you may have, as these can be highly valued.
• When negotiating your salary, do research on the market rate for telehealth counselors and be prepared to discuss your qualifications and how they align with the company's needs.
• Be aware of the importance of confidentiality and compliance with federal and state regulations in telehealth counseling, and be prepared to discuss how you would handle sensitive situations.
• Prepare questions to ask during the interview, such as what a typical day looks like, the team dynamic, and opportunities for growth within the company.