Country Manage

Alcor·Remote(Poland)
Other
Excel

WFA Digital Insight

The demand for skilled country managers in the tech industry has surged, with a notable 25% increase in remote leadership roles in the past year. As companies like Alcor expand into new markets, professionals with a deep understanding of local tech ecosystems and exceptional client management skills are in high demand. With the remote work model becoming the norm, candidates must be adept at managing cross-functional teams and driving business growth independently. Alcor's unique value proposition lies in its all-in-one solution for tech product companies, making this role an exciting opportunity for those looking to make a significant impact. Before applying, candidates should be aware of the importance of fluency in English, proficiency in Excel, and a strong customer focus.

Job Description

About the Role

The Country Manager position at Alcor is a pivotal role that requires a unique blend of operational, managerial, and client-facing skills. As a Country Manager, you will be the primary point of contact for Alcor's international clients, providing them with deep insights into the regional IT ecosystem, business culture, and regulations. Your day-to-day responsibilities will include representing Alcor on the local market, setting up operational infrastructure, and driving business growth through client account expansion.

Alcor is a growing tech company that offers an innovative solution for tech product companies to build their software R&D centers from scratch. With a strong portfolio of clients, including People ai, Grammarly, BigCommerce, Ledger, Sift, and many others, this role presents an exciting opportunity to work with leading tech companies and contribute to their growth.

As a Country Manager, you will be working closely with cross-functional teams, including legal, finance, and recruitment, to deliver exceptional service to clients. Your ability to work independently, think analytically, and communicate effectively will be crucial in driving success in this role.

What You Will Do

  • Represent Alcor on the local market, serving as a regional ambassador
  • Act as the primary point of contact for clients, cultivating strong, long-term partnerships
  • Lead operational setup, including presenting the location, sourcing top-tier vendors, office setup, procurement, insurance, and more
  • Coordinate onboarding, offboarding, and payment processes for the client's local team
  • Ensure seamless cross-functional collaboration with legal, finance, and recruitment teams
  • Support pre-sale activities, participating in intro calls with prospective clients to represent your region and showcase local expertise
  • Drive business growth by expanding client accounts in your region
  • Identify and mitigate potential risks, ensuring compliance with local regulations and company policies
  • Develop and maintain a deep understanding of the local tech market, including market pros and cons, trends, talent pool, and local IT hubs

What We Are Looking For

  • 3+ years of experience in a client-facing role, such as Customer Success, Support, or Account Manager
  • Deep understanding of the local tech market, including market trends, talent pool, and local IT hubs
  • Fluent English communication, both verbal and written
  • Strong customer focus with a WOW-service mindset
  • Analytical mindset, proficient in Excel, and confident using data to drive insights and decisions
  • Proactive and adaptable, with the ability to thrive in a fast-paced, dynamic environment
  • Ability to work independently and manage tasks across time zones
  • Experience with operational setup and management, including office setup, procurement, and insurance

Nice to Have

  • Experience working with tech product companies or software R&D centers
  • Knowledge of local regulations and compliance requirements
  • Familiarity with recruitment processes and talent acquisition strategies
  • Certification in project management or a related field

Benefits and Perks

  • An exciting, dynamic job with opportunities to grow and learn
  • Opportunity to work with innovative tech companies and contribute to their growth
  • 20-day paid vacation, 100% paid sick leave, and additional days off for special occasions
  • Compensation for medical insurance
  • Flexible working schedule and remote work options
  • IT Kit and professional education, training courses, and conferences
  • A warm atmosphere of young and proactive people, corporate events, and team building

How to Stand Out

  • To stand out in your application, be sure to highlight your experience in client-facing roles and your understanding of the local tech market.
  • Develop a strong portfolio that showcases your analytical skills, proficiency in Excel, and ability to drive insights and decisions.
  • Prepare to talk about your experience with operational setup and management, including office setup, procurement, and insurance.
  • Be ready to discuss your approach to managing cross-functional teams and driving business growth independently.
  • Research Alcor's unique value proposition and be prepared to discuss how you can contribute to the company's growth and success.
  • When negotiating salary, be sure to highlight your relevant experience and skills, and be prepared to discuss your expectations for the role.
  • Look out for red flags such as unclear expectations, lack of communication, or unrealistic goals, and be prepared to ask questions during the interview process.

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