Courier

About the Role

As a Courier, you will be part of a diverse and inclusive team that values safety, modern equipment, and career progression. You will have access to a company vehicle, uniform, and safety shoes, ensuring that you are well-equipped to perform your duties. Additionally, you will be part of a supportive network of professionals who are passionate about delivering the best possible service to customers.

The role of a Courier at FedEx Australia is not just about delivering packages; it is about building and maintaining strong relationships with customers. You will be the face of the company, interacting with customers on a daily basis, and providing them with updates on their deliveries. Your ability to communicate effectively and provide excellent customer service will be crucial in this role.

What You Will Do

• Deliver and pick up consignments from various locations in Toowoomba
• Build and maintain strong relationships with customers through excellent communication and customer service skills
• Practice safe driving and loading activities to ensure the safety of yourself and others
• Use digital skills to navigate and manage deliveries efficiently
• Collaborate with other team members to ensure seamless operations
• Provide updates to customers on the status of their deliveries
• Handle customer inquiries and concerns in a professional and courteous manner
• Maintain accurate records of deliveries and pickups
• Perform other duties as required by the team leader or supervisor

What We Are Looking For

• A passion for physical work and ability to lift heavy packages
• Enjoy being a team player and working collaboratively with others
• Dedication to delivering the best possible service to customers
• Minimum Medium Rigid license required
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Ability to navigate and use digital tools and technologies
• Physical fitness and ability to lift heavy packages
• Ability to work in a fast-paced environment and adapt to changing situations

Nice to Have

• Experience working in a logistics or transportation role
• Knowledge of Toowoomba and surrounding areas
• Experience with customer service software and technologies
• Certification in first aid or occupational health and safety

Benefits and Perks

• Company vehicle, uniform, and safety shoes provided
• Monday to Friday schedule with a healthy work-life balance
• Access to tuition assistance and career progression opportunities
• Supportive network of professionals who are passionate about delivering excellent service
• Opportunities for professional development and growth
• Competitive salary and benefits package
• Remote work options and flexible scheduling
• Access to modern equipment and technologies
• Diverse and inclusive work environment

• When applying, make sure to highlight your customer service skills and experience working in a fast-paced environment.
• Practice your safe driving and loading techniques to demonstrate your ability to work safely and efficiently.
• Be prepared to talk about your experience with digital tools and technologies, and how you can apply them to the role of a Courier.
• Show enthusiasm and passion for physical work and working independently, as well as being part of a team.
• Research the company culture and values to demonstrate your understanding of FedEx Australia's commitment to diversity and inclusion.
• Prepare examples of times when you had to handle difficult customer situations, and how you resolved them professionally and courteously.
• Consider obtaining certification in first aid or occupational health and safety to demonstrate your commitment to safety and well-being.