Credit and Collections Lead
WFA Digital Insight
The current remote job market is ripe for skilled credit and collections professionals, with demand for paid specialists growing 22% in the last year. As AI transforms the industry, roles like this one at Openai are in high demand. With a strong background in Excel and experience in managing global receivables, you'll be well-positioned to succeed. Openai's commitment to innovative technology and customer-centric approach makes this an attractive opportunity for those looking to make a real impact. Before applying, consider your ability to thrive in a hybrid work environment and drive process transformation.
Job Description
About the Role
The Credit and Collections Lead at Openai will play a critical role in scaling the company's global accounts receivable, credit risk, and collections operations. As a key member of the Order to Cash team, you will develop and execute the strategy for customer credit reviews, collections performance, receivables recovery, and complex AR escalations. Your expertise will help Openai extend credit responsibly, improve cash-flow predictability, and reduce bad-debt exposure.The successful candidate will have a strong understanding of the credit and collections process, with experience in managing global receivables and a proven track record of improving cash collections and reducing aging. You will be responsible for driving process transformation, leveraging AI and automation to improve risk identification, account prioritization, customer outreach, dispute resolution, and exception management.
What You Will Do
- Develop and execute the strategic direction for Openai's credit and collections function
- Own and continuously improve the credit-risk framework for new and existing customers
- Drive collections performance across Openai's global receivables portfolio
- Lead resolution of complex and high-value customer escalations
- Define and execute the AI and automation roadmap for credit and collections
- Partner with Finance Systems, Product, Engineering, and internal tooling teams to design and operationalize workflows
- Collaborate with Onboarding, Sales, Deal Desk, Legal, Accounting, Billing Operations, and Cash Application teams
- Develop and refine credit and collections policies, playbooks, approval frameworks, escalation paths, SOPs, and internal controls
- Support reserve and write-off recommendations, month-end close, audit requests, and control testing
What We Are Looking For
- 5+ years of experience in credit and collections, preferably in a similar industry
- Strong understanding of credit and collections processes, including portfolio management and risk assessment
- Experience with Excel and other financial management tools
- Proven track record of improving cash collections and reducing aging
- Strong analytical and problem-solving skills
- Ability to drive process transformation and leverage AI and automation
- Excellent communication and interpersonal skills
- Experience working in a global, fast-paced environment
Nice to Have
- Experience with AI-powered credit and collections tools
- Knowledge of accounting principles and financial regulations
- Certification in credit and collections, such as CCE or CCRA
- Experience working in a hybrid work environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading AI company
- Hybrid work environment with flexible working hours
- Professional development opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Stand Out
- Highlight your experience with Excel and other financial management tools in your application.
- Emphasize your ability to drive process transformation and leverage AI and automation.
- Showcase your analytical and problem-solving skills through specific examples.
- Be prepared to discuss your experience working in a global, fast-paced environment.
- Consider obtaining certification in credit and collections, such as CCE or CCRA, to stand out from other applicants.
- Research Openai's company culture and values to demonstrate your fit for the role.
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