Credit & Collections Representative (Remote - Night Shift)
WFA Digital Insight
As the demand for skilled credit and collections professionals continues to rise, with a growth rate of 25% in the past year, companies like Comcast are looking for experts who can balance customer experience with effective account management. The ability to work remotely and utilize tools like Salesforce and Excel is becoming increasingly valuable in this field. With Comcast's commitment to customer satisfaction and its reputation as a leader in technology solutions, this role stands out as an exciting opportunity for those looking to make a real impact in the industry. Before applying, candidates should be aware of the importance of excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Job Description
About the Role
The Credit & Collections Representative role at Comcast is a critical position that involves managing the collections process to ensure timely and appropriate action on customer accounts. This role is pivotal in upholding the company's commitment to customer experience while adhering to established collection guidelines and policies. Day-to-day tasks will include communicating with customers to resolve delinquencies, providing clear billing explanations, and maintaining account accuracy.As part of the Comcast team, the successful candidate will be working in a remote setup, primarily on night shifts, and will be required to interact with customers in real-time via chat to resolve inquiries and facilitate collections. The ideal candidate will have excellent English communication skills and experience in accounts receivable or credit and collections.
The role involves working closely with internal and external customers on a range of collections-related topics, including bankruptcy and credit disputes. It requires a comprehensive understanding of the collections timeline to guide effective decision-making and the ability to engage with customers through outbound and inbound contact to address and resolve significant delinquencies.
What You Will Do
- Utilize a comprehensive understanding of the collections timeline to guide effective decision-making
- Communicate with customers in real-time via chat to resolve inquiries and facilitate collections
- Liaise between internal and external customers on a range of collections-related topics, including bankruptcy and credit disputes
- Engage with customers through outbound and inbound contact to address and resolve significant delinquencies
- Investigate accounts to determine the root causes of delinquency and implement suitable actions
- Credit accounts for specific resolutions such as debt amnesty and unauthorized charges
- Explain billing details to customers to ensure understanding and resolution of any discrepancies
- Manage the processing of disconnections and scheduling of payments for accounts with overdue balances
- Calculate and convey fees and charges to customers accurately
- Multitask with various systems to resolve customer issues and respond to escalations promptly
What We Are Looking For
- At least 1-2 years of experience in Accounts Receivable or Credit and Collections
- Customer Service / Customer-facing experience
- Call Center collection experience is preferred
- Excellent English communication skills
- Experience in Oracle Fusion and Salesforce is an advantage
- Ability to work on the night shift schedule
- Residing in the Greater Manila Area is preferred
- Understanding of Comcast's Operating Principles and the ability to apply them in daily work
- Enthusiasm for learning and using digital tools and experiences
- Team-oriented mindset with the ability to work collaboratively and be open to new ideas
Nice to Have
- Experience in a related field such as customer service or sales
- Knowledge of Filipino culture and market
- Certification in collections or a related field
- Bilingual or multilingual skills
Benefits and Perks
- Competitive salary package
- Opportunity to work with a leading technology provider
- Comprehensive training and support for professional growth
- Health and wellness programs
- Remote work stipend
- Access to the latest digital tools and technologies
- Collaborative and dynamic work environment
- Opportunities for career advancement within the company
- Recognition and reward programs for outstanding performance
- Paid time off and holidays
- Employee assistance programs
How to Stand Out
- Ensure you have a quiet, dedicated workspace for night shift work to maintain productivity and minimize distractions.
- Develop a strong understanding of Salesforce and Excel to efficiently manage customer accounts and resolve delinquencies.
- Practice active listening and clear communication skills to effectively resolve customer inquiries and disputes.
- Review Comcast's Operating Principles and be prepared to discuss how you apply them in your work during the interview.
- Prepare examples of times when you had to multitask, work under pressure, or resolve complex customer issues to demonstrate your problem-solving skills.
- Research the current market rates for credit and collections roles to negotiate your salary effectively.
- Be prepared to discuss your experience with customer-facing software and technology, and how you stay updated with industry trends and best practices.
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